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Belvoir - Peterborough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

It is a pity the option to give a zero rating does not exist. These are a bunch of profoundly dishonest and unprofessional people from the property manager, to the branch manager and certain letting agents. Venture there at your peril, if you haven't been bitten yet just give it time.

Reply from agent

Dear Marigold. I am sorry you have left us a 1* review. We pride ourselves on the service we provide all of our clients; were very disappointed to read your comments about the team. We certainly are not dishonest or unprofessional so would welcome a discussion to understand what has gone wrong. We would invite you to contact Robert Shortland on 01733321500 ext 2004 to discuss in more detail so we can help reconcile your grievance. Many thanks Luke Clarke Belvoir

1.00 /5

‪@BelvoirPeterbor. Worst letting agency.. would not recommend it to anyone. moved out of a property on the 17 Sept was promised my deposit back within 10 days but up to now am still waiting for my money back. very poor and pathetic service. don’t know when i will get my money back. ‬

1.00 /5

Tenancy ended the start of May and I am still awaiting to receive my deposit back (5th June), the deposit was agreed 2 weeks ago. I was told that my deposit was held with a scheme called my deposits, after numerous calls it was found that my deposit was held with a completely different scheme called TDS. After being told that Belvoir were awaiting for the landlord to pay my deposit to me for near enough 2 weeks, I called the trade scheme and it transpired that Belvoir held the deposit. After numerous calls, I have been told it should be in my account my monday but who knows. Luckily I am moving back home and do not need the deposit for another property! The agency were good throughout the tenancy but this dampened my view of Belvoir completely.

1.00 /5
30.08.2019
Previous customer

I am previous customer. On 2019 January I have changed the letting agency and it was a good choice. I am very disappointed hour agency is working with their customers. Have paid every bill and still agency was looking for trouble all the time. Furthermore, when have needed to change the fridge (because it was old and broken) agency ignored me for a month which is not acceptable in my opinion. Paying such a big fees agency should sort all the troubles straight away. Also, agency raised a price for a rent in the middle of the contract without letting me know about it. We have left clean property and nice property, but agency still took some money from deposit saying that something was wrong. Even then what was left in deposit had to come to my bank account, but it was late for month and a half. everything would just bad, but having no respect, talking with aggression and laying to a customer makes terrible, terrible memories. My only advice would be, to avoid this agency and do not have any business with them.

1.00 /5
Reply from agent

Hello, We are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Robert Shortland at 1022 Lincoln Road, Peterborough, PE4 6AS or Robert.shortland@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.

1.00 /5

Not paying back deposit, charges are not fair, at market price everything can be done 5 times cheaper

Reply from agent

Hello Oleg, We are disappointed to see your 1* review and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Robert Shortland at 1022 Lincoln Road, Peterborough, PE4 6AS or Robert.shortland@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk). We look forward to hearing from you and resolving your concerns.

1.00 /5

Booked a viewing for a property. Had a phone call on the morning of the viewing to confirm that I still wanted to see the property I said yes. I went to the property at the confirmed time and no one was there. I rang them to be told that their colleague said that I was no longer interested in viewing the property and I had to explain that wasn’t the case and hadn’t been said and I still wanted to view it. The lady on the phone said she would speak to her colleague and put the phone down without saying bye. The viewing was rearranged for an hour later which was handy as I travelled a long way for it. I turned up to the viewing the second time for the lady to not even have the key. Totally unprofessional and in my opinion unbothered. She did offer to go and get the key from the office and be back in 10-20 minutes but I was viewing other properties and the lack of organisation and care made me uninterested to deal with the agency.

Reply from agent

Hello Chloe I am sorry to hear about your poor experience today. This is not the normal service we provide and I can only apologise. I will investigate this matter with the Lettings team to ensure these types of mistakes don’t happen again. If you would like to discuss this matter in more detail, or if there is anything I can do to regain your trust please don’t hesitate to contact me on 01733321500 ext 210. Many thanks Luke Clarke

1.00 /5

My landlord switched from the old agency to this stupid one, and when I moved to a new address, they gave me half of the deposit, without any proofs or something. They charged me 100£ for rear garden cleaning (the work that was needed would have taken about 10 min grass scissors cut!), but instead the landlor build a fence on my money! Belvoir except being polite, they can't be trusted. They were asking me to offer them pictures of how the house was before, which is annoying. Doesn't look like a professional agency, but more like thiefs. I left the house in very good shape, but there was some cleaning needed at the window rubbers, so they charged me 150£ for that!!!! They didn't even knew how the house looked when I moved in 4 years ago. So DEFINITELY NOT RECOMMENDED!

Reply from agent

Hello Ciocalau We are disappointed to see your 1* review and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Robert Shortland at 1022 Lincoln Road, Peterborough, PE4 6AS or Robert.shortland@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.

1.00 /5

Please do not fall into the trap of using these bunch of charlatans. Save your money and mental health go elsewhere. The maintenance company has links to the agency hence high pressure tactics to use them.

Contact details
Sales Phone:

01733 511099

Lettings Phone:

01733 321500

Opening hours
Monday-Friday: 09:00 - 18:00
Address

1022 Lincoln Road, Walton, Peterborough, Cambridgeshire, PE4 6AS, UK

About

No about information available

Our team

Peterborough Office

Sarah Smith

Accounts manager

Michelle Gordon

Sophia Milizia

Aimee Hunt

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
rightmove

No marketing information available

No marketing information available