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Belvoir - Peterborough

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Belvoir - Peterborough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Belvoir lettings agency have the worst customer service. If I could zero I would. I have an ongoing issue with a neighbours house and they say they are unable to contact land lord since 11th April. Why not send recorded delivery letter. They promise to ring you back and never do. A total useless company I feel sorry for their tenants.

review by luna Nogo

Reply from agent

Hi Iuna, I'm very sorry to hear you have had a negative experience with Belvoir Peterborough. I would like to investigate your complaint and see if we can rectify your issue. Please could you email rhiannon.halliday-pegg@belvoir.co.uk and I will assist you further.

1.00 /5

STAY AWAY!! Extremely poor service throughout my 12 month tenancy - i was not given any of the codes to gas/electric meter and then was asked by staff to supply this info to them once I found out from neighbours. I was not given my mailbox key for over a month because the letting agency had lost it - landlord had to come down and travel out of his way to supply this. The staff had lost their spare key to my flat so asked me to come to their office to give them my key so they could make another copy. WORST OF ALL i was given the wrong fob key for my building so couldn't access my apartment without calling neighbours every day to let me in to the building. Letting agency finally found the fob after a few weeks. and to top it off I was barely even given an apology for any of this - would not recommend!!

review by ChoiShinR97

1.00 /5

Not sure how it’s 1 in Peterborough considering how rude the staff are. Advise to stay awayNegativeQuality, Professionalism

review by Shannan Brown

Reply from agent

Hello Shannan, I am very sorry to read that your experience with our team was not a positive one. We'd be so grateful if you would be willing to share the details of this with us so that we can understand where we went wrong and take steps to make sure that this doesn't happen again. You can write to me directly at emma.dighton@belvoir.co.uk. Best regards, Emma Dighton.

1.00 /5

Very unexpected bad experience. Certain agents do not bother to respond after constant follow up on things.NegativeResponsiveness, Quality

review by Uttaran Das

Reply from agent

Hello Uttaran, I am sorry to hear that you you had a bad experience with us. We'd be so grateful if you would be willing to share the details of this with us so that we can understand where we went wrong and take steps to make sure that this doesn't happen again. You can write to me directly at emma.dighton@belvoir.co.uk. Best regards, Emma Dighton.

1.00 /5

They charge for everything even if the rubbish in the bins aren't in exacly in place !!!NegativeResponsiveness, Quality, Professionalism

review by Cristian Gurgu

1.00 /5

First time dealt with this agency. They have double booked viewing for same property which made me and other party feel rather awkward, when mentioned that will be living with children, remark was made even though property profile stated 'children welcome', had to chase (Liam) several times on response to check if I was successful with property chosen to rent, response came after 2 days only and 'let agreed' signed was placed on property for all to see well before long chased response finally came to say different application will be processed. Not impressed at all. Especially in terms of communication.NegativeResponsiveness

review by J. P.

Reply from agent

Hello J.P, I'm sorry to hear about your experience when trying to rent a property from us. I understand you have now moved into this property so we hope you are enjoying your new home!

1.00 /5

Would not recommend

review by Gee Day

Reply from agent

Hi Georgina, thank you for taking the time to write a review and I'm sorry to hear that you would not recommend us. I would love to find out why so we can make improvements in the future and see if we can resolve your issue. If you have time, please email rhiannon.halliday-pegg@belvoir.co.uk so I can pass your comments onto the relevant department or team member.

1.00 /5

Highly would not recommend and keep away if you are either older or venerable.NegativeResponsiveness, Quality, Professionalism

review by Jessica Cherry

Reply from agent

Hi Jessica, thank you for taking the time to leave us a review. I'm sorry to hear that you would not recommend us and we would like to find out why. If you have the time, please could you email rhiannon.halliday-pegg@belvoir.co.uk so I can pass your comments onto the relevant department or team member so that we can resolve your issue and improve our services in the future.

1.00 /5

tried calling they hung up the phone on meNegativeResponsiveness, Quality, Professionalism

review by Sinal0oa __

Reply from agent

Hi there, I'm sorry this has happened and I can assure you that this would not have been intentional. I'm wondering if this occurred during a telephone outage period we experienced a few weeks ago. If you are still looking to use our property services, please get in touch again and we would be happy to assist you.

1.00 /5

review by Adam Rodriguez

Reply from agent

Hi there, thank you for taking the time to leave a review. We would love to know what went wrong so we can resolve the issue and make improvements to our services moving forward. If you have the time, could you email rhiannon.halliday-pegg@belvoir.co.uk so we can pass your comments onto the relevant department or team member.