Afraid I can’t recommend letting through Belvoir. Received regular payments from Tenants so no problems in that regard. Property left in poor state - dirty and damaged walls which they said were damaged before tenancy ( not the case ) , wouldn’t recommend Belvoir at all. Communication non existent with letting team. Sarah in accounts very helpful.

Purchase side - very slow

Purchase side - very slow with any documents need , but finally completed. Letting side- very misleading t&c where Belvoir will dont mention any extra charges, then once you sign agreement somehow charges “arrive”. Two stars are for Purchase side, Zero for letting side. Will be reported to ARLA and Property Ombudsman.

Could be much more helpful & professional.

I wouldn't recommend to rent a property from them. I have rented a couple of properties from them, but the last experience was awful. (Nothing about the property just the agents) Having Rosie as my property manager I was really disappointed, when it came to money and fees she always knew how to get me. But whenever there was a fault in something, or whenever I tried to contact her about any enquiries I was always ignored, I was lucky IF she ever got back to me in 2 weeks, after I've sent her multiple emails about the same thing, and plus I had to call the office and raise that I have been continuously ignored, even then I was sent from a person to person, and in the end answer was - Rosie will get back to you when available. Not impressed, a bit disappointed.

Below average at best and I wouldn't use them if I had a choice in the matter. The property we moved into is lovely but the processes and staff we dealt with at Belvoir were mostly incompetent and couldn't care any less about tenants less if they tried. I only wrote this review because they sent me a request to do so after finally refunding me the money they owed, which was significantly late and was very challenging to receive back. Wasn't all bad but mostly it felt like I was banging my head against a wall to move a step forward with these guys.

Impolite behaviour of one of their agents. While I was viewing the property I was interested in, she seemed very impatient and disinterested to answer some questions I had or to show me around. Overall quite bad service.

I am so surprised that Belvoir keep sending me this link to review them when it has just been one disaster after another since I moved in. I just wonder if the landlord knows any of what has happened here. I had only been in for 2 days when I was informed the property was going on the market...9 months later and none of the agents have been able to sell it yet I continue to let them in week after week even whilst I am away at work and time after time something goes wrong or gets broken. Just last week I arrived home after being away 3 weeks and the electricity had magically been switched off... leaving my flat crawling with maggots and flies and freezer full of rotting meat... of course how can I can I prove it was the agents who admitted to being in the flat... after all, myself and them are the only ones on planet earth with keys... keys which were only changed recently... as they had lost the first set after using them for another of the issues that have been ongoing. So, pretty bizarre they keep asking me to review them on here, but as always with Belvoir, I do as I am asked and just remain baffled.

I never had so much problems with any other letting agency :(