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Belvoir - Peterborough

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Belvoir - Peterborough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Belvoir is worst agency ever: - they haven't helped me in case of emergency - a wheel from my cycle was stole because they haven't arranged repairing of main gate(it should be locked) - it took 3 months to repair washing machine - they don't manage the building properly so you may here fire alarm(when battery get uncharged) for a weeks - their maintenance portal doesn't work at all - they don't help you in any way with suppliers and insurances - they can don't respond you for a week

review by Igor Golopolosov

Reply from agent

Hello Igor, We are disappointed to see your 1* review and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Robert Shortland at 1022 Lincoln Road, Peterborough, PE4 6AS or Robert.shortland@belvoir.co.uk and we will endeavour to respond within 7 working days. Please note, Belvoir Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk). We look forward to hearing from you and resolving your concerns.