Booked a viewing for a property. Had a phone call on the morning of the viewing to confirm that I still wanted to see the property I said yes. I went to the property at the confirmed time and no one was there. I rang them to be told that their colleague said that I was no longer interested in viewing the property and I had to explain that wasn’t the case and hadn’t been said and I still wanted to view it. The lady on the phone said she would speak to her colleague and put the phone down without saying bye. The viewing was rearranged for an hour later which was handy as I travelled a long way for it. I turned up to the viewing the second time for the lady to not even have the key. Totally unprofessional and in my opinion unbothered. She did offer to go and get the key from the office and be back in 10-20 minutes but I was viewing other properties and the lack of organisation and care made me uninterested to deal with the agency.