Thank you for your comments Abigail - Any comments made negative or positive relating to the service we provide are taken very seriously. After looking into the issue raised I can see that although we held you and your housemates deposits for the duration of your tenancy, we in fact did not look after the on-going management of the property. As a result we have had to wait for confirmation from your previous landlord to advise of any deductions that were to be made from your deposits, this being received on the 24th August. You and your housemates I can see were requested to send your bank details two working days later on the 29th August, these being kindly provided the following day. Upon receipt our central accounts department were instructed to refund your deposits the following day on the 31st August, with these subsequently being released on the next payment run we did as a company, being today. This can take anywhere between 3-5 working days depending on which bank your hold your account with, however we would expect this to appear in your account on Friday.