Absolutely appalled at the lack of service that NH provides. They don't answer the phone, or respond to emails. They sent us the welcome letter 2 months after we moved in. We had to call them 4 times, file a report through their useless website, and still the damage didn't get fixed until I was able to contact the landlord directly.
The only time we ever get any solid communication from them is when they want something from us!
A dreadful company, don't rent from here!
Reply from agent
Hi Zulekha,
After investigating your review I understand that due to a change of property manager at the beginning of your tenancy it appears there may have been a slight breakdown in communication, for this we can only apologise. I believe you have since spoken to your existing property manager directly and all issues are now resolved.
I have not been able to view any of the reported defects you mention, please can you contact me directly on jodiew@nicholashumphreys.com as there may be an error on our system that needs addressing.
Best wishes
Jodie