Hi David, I tried to contact you yesterday to discuss your review. After managing your properties over the past 3 years and building relationships up with both yourself and your housemates, it is very disappointing to read your comments and I would like to talk to you directly about them and hopefully resolve any concerns you have. My understanding is that both of your comments relate to different tenancies and were isolated incidents. To confirm with the most recent TDS case, all deductions were sent out to you within the allocated time frame. The delay in your deposit repayment was due to the case being taken to a TDS dispute, once this happens, unfortunately the time frame of repayment is out of our control. I'd like to stress, as a company we are still extremely focused on providing an honest and reliable service, and take pride in the relationships we build with tenants and landlords alike. Please contact me to discuss your comments further. Kind Regards Jodie