Thank you for your response. I would like to clarify few points regarding the previous review from Julia. You stated that tenants may choose to employ a third-party company, such as JLF Relocation Services, to carry out referencing on their behalf. However, I would like to make it clear that: • We have never communicated with JLF Relocation Services at any point, • We have never been contacted by them, • We have not provided any personal information or documentation to them, and • No services were carried out by JLF Relocation Services to our knowledge. The only company that handled our referencing process was LetAlliance, whom I contacted directly and who confirmed that they do not charge tenants any fees. Additionally, you mentioned that tenants are “equally free to provide the information themselves” and that a list of required documents would be provided. This option was not presented to us at any stage prior to payment. We were explicitly told that in order to proceed with the application and to have the property taken off the market, we needed to pay £99 per tenant immediately. No alternative option to self-provide the information was explained, nor were we given a list of requirements before payment was requested. For completeness, could you please therefore confirm in writing: 1. What specific services, if any, JLF Relocation Services actually provided in our case, 2. Why payment was requested for services from a company we had no contact with and to whom we supplied no information, 3. At what point tenants are informed that they can provide referencing information themselves without paying a fee, 4. Why this option was not communicated to us prior to the £99 payments being requested, and 5. Under which specific provision of the Tenant Fees Act 2019 the £99 payment to JLF Relocation Services is permitted.

We rented a property through abbotFox in 2025 and were asked to pay an additional £99 per tenant (£297 total) to a company called GLF Relocation Services, separate from the deposit and first month’s rent - the property manager name is Patrick Oregan. This payment was requested verbally and was not clearly explained in writing at any stage. Despite multiple requests, the agency refused to provide written confirmation explaining: • what services GLF Relocation Services provided, • why tenants were required to pay this fee, • and how this charge complies with the Tenant Fees Act 2019, which prohibits additional tenant fees. The lack of transparency and refusal to respond in writing is deeply concerning. Based on our experience, I would strongly advise prospective tenants to be extremely cautious and to question any additional fees that are not clearly documented.

I was messed around regarding a house viewing and I missed out on the property as a result of the team's incompetence. Very disappointing and amateur

Try to avoid them, there are a lot of other letting agencies. I had a viewing booked at 5:30, the agent arrived at 5:50, proceeded to the property. It was a flat building, he had no clue where the flat is and we roamed around for 5 minutes. At the end, the tenants didnt allow to view the property due to the time. AVOID! Use Gilson Bailey or someone else.

Terrible experience as a landlord.

Terrible experience. Avoid. The staff also seem to change by the day

Avoid Abbot Fox at All Costs – Incompetent, Dishonest, and Completely Unprofessional …

Terrible communication and service when exchanging and receiving the keys. Dealing with Abbot Fox turned out to be an unpleasant experience with little …

The most irritating experience I've had with any Sales agency. We are locked 15 weeks into a 20 week 'contract', without a single meaningful enquiry, despite us (the Vendor) having opted to reduce the asking price from £325k to £290k, the first reduction was made only a few weeks into the process because NOTHING was happening. It is abundantly clear that the house was grossly overvalued to win the business, but the 'Sales' journey was completely empty, no meaningful enquiries whatsoever and the only updates we got were when we chased them and even then they felt fluffed and fudged to make it sound like something was being done. After all of this, for Abbot Fox to hold us to the remaining 5 weeks despite bringing nothing whatsoever to us, is a sign of everything that's wrong in the industry. "If we can't have it, nobody can". ***EDIT - The response from the owner was just to look good here. I emailed the address provided and have had nothing back.***

We are renting a property that we are moving out of. I gave Abbot Fox permission to attend the house without me being present to market the property, they were very unprofessional and left lights on in the property for days without us being aware, whilst we were still paying for the electric.