Hi Julia, Please accept our apologies that you felt the need raise this matter. If we could take the opportunity to clear the confusion for you. As an agency we offer several options (4 in total) that you as a tenant can choose to supply information so we can carry out the necessary references check on you. One of those options is for you to employ your own company to carry out the work for you, some people are simply too busy or unsure of what to do. What we have provided is the avenue for you to do this, JLF Relocations Services. You simply employ them to carry out the references on you and we have an agreement to accept that information being supplied for your application. What we are doing is simply elevating the work you need to do to supply the information that our client needs to approve your application. Equally you are free to provide the information yourself and we give you a list of what we need for your application. Kind regards