Thank you for your response. I would like to clarify few points regarding the previous review from Julia. You stated that tenants may choose to employ a third-party company, such as JLF Relocation Services, to carry out referencing on their behalf. However, I would like to make it clear that: • We have never communicated with JLF Relocation Services at any point, • We have never been contacted by them, • We have not provided any personal information or documentation to them, and • No services were carried out by JLF Relocation Services to our knowledge. The only company that handled our referencing process was LetAlliance, whom I contacted directly and who confirmed that they do not charge tenants any fees. Additionally, you mentioned that tenants are “equally free to provide the information themselves” and that a list of required documents would be provided. This option was not presented to us at any stage prior to payment. We were explicitly told that in order to proceed with the application and to have the property taken off the market, we needed to pay £99 per tenant immediately. No alternative option to self-provide the information was explained, nor were we given a list of requirements before payment was requested. For completeness, could you please therefore confirm in writing: 1. What specific services, if any, JLF Relocation Services actually provided in our case, 2. Why payment was requested for services from a company we had no contact with and to whom we supplied no information, 3. At what point tenants are informed that they can provide referencing information themselves without paying a fee, 4. Why this option was not communicated to us prior to the £99 payments being requested, and 5. Under which specific provision of the Tenant Fees Act 2019 the £99 payment to JLF Relocation Services is permitted.