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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Very helpful employees and great experience while using them.

5.00 /5

Professional Agency. At start to the end they are verry helping us . Quick and easy at any stage. In one sentence : The Best Agency Ever Thank you very much all the team at Ferndown. Joanna

5.00 /5

What can I say. I have used Ferndown Estate Agents for my lettings for many years now, and I have always had a great experience. They are courteous, diligent, thorough, professional, as well as kind and friendly. They manage my property on a fully managed basis and carry out all necessary checks at the start of the tenancy and then inspections and reports and repairs throughout the tenancy on my behalf. I know I can trust them to do an excellent job. I also recently sold a property using Ferndown sales team, and I received the same wonderful service, with attention to detail, carried out in a professional but caring manner. Thank you to all the staff at Ferndown, both lettings and sales teams and of course not forgetting Ian. Thank you all.

Reply from agent

Thank you so much for your very lovely words Sue. They mean an awful lot to both teams in the office. It’s been a pleasure looking after you and your properties over the years and it’s lovely to get great feedback. We’ll even let Ian know he got a mention! Wishing you all the very best going forward x

5.00 /5

My recently purchased property was listed with Ferndownestates. From first contact to completion Ferndown have been great. I dealt with Charlotte most of the time and she was great. After having a deal fall through with a different so called "professional" estate agent, I can definitely say this is how a estate agent should act. Charlotte was professional the whole time and would help with queries I had for the sellers quickly. Thanks Charlotte

5.00 /5

This was our second time using Ferndown Estates, but our first experience as sellers, and as a neurodiverse family, the process of preparing, selling, and completing our house move was incredibly stressful. Ferndown Estates were absolutely fantastic, and I can't thank them enough. Their family-centered approach allowed me to express my concerns, and they reassured me every step of the way. From the start, despite my frequent changes of mind, they showed nothing but patience and understanding. The team’s extensive knowledge gave us confidence, and their predictions were spot on. Though they work collaboratively, which kept us informed, having different team members call with updates became overwhelming, as I never knew who to expect. After I explained this, they immediately assigned a single point of contact to manage everything for us, even asking if there was anything else they could do to accommodate us from an ASD perspective. Their efficiency and accessibility were praised by everyone involved—solicitors, other estate agents, and our surveyor. Even our new-build developer remarked, “It’s surprising; when I call estate agents, it’s usually a hassle, but yours made everything so easy.” The continuous compliments from other professionals only reinforced our trust in Ferndown Estates. They listened attentively every time, whether it was about taking photos or my anxiety over meeting the buyer’s expectations. Nothing was ever a problem. I can’t fully express how incredible this team was—efficient collaboration combined with family values and genuine care. They are absolutely worth working with, and we would do so again in a heartbeat.

Reply from agent

Thank you for taking the time to provide such lovely feedback Faye. Your comments are really appreciated and make us very proud to know that we managed your move so well and made it as stress free as possible. Moving home is extremely stressful and you were very helpful in communicating with us in what would work best for you, so thank you too. We wish you all the best for the future and thanks again for such lovely words.

5.00 /5

Used ferndown for 14 years to rent a property. Always amazing service. Answer emails and queries immediately. Have really helped me out this last month requesting information from them. Would 100% recommend the company

Reply from agent

We really appreciate your lovely review Emma! Thank tou so much for your kind words. Wishing you all the best for the future x

5.00 /5

Just want to say how fantastic Ferndown Estates have been throughout the sale of my property. The photos were, advertising and Adam (sales manager) was brilliant, as a first time seller, I couldn't have asked for a better experience. A special thank you to Charlotte, post offer acceptance, Charlotte kept me up to date and communicated regularly throughout the whole process. Cannot recommend enough!

Reply from agent

Thank you for your lovely review and mention of Adam and Charlotte. It was a pleasure to help you with the sale of your property. Wishing you all the best in the future!!

5.00 /5

Around 6 years ago we bought our first home with Ferndown Estates and had a fantastic experience, so when looking to move home it was a no brainer for us to use Ferndown again to sell and buy. I honestly couldn’t pick a fault with the service we received from start to finish! We had a few bumps in the road with both our sale and purchase and the staff at Ferndown consistently went above and beyond to support and advise us. A special thank you to Charlotte who is one of the most genuine people you will meet. She is always one step ahead and has been such a massive support throughout. If you are looking to buy or sell a property I highly recommend using Ferndown Estates. Their communication and customer service is second to none - you won’t be disappointed!

Reply from agent

Thank you so much for your lovely words Tess! We really appreciate you taking time out to share your thoughts on your experience. We will let Charlotte know of your special mention. We'd like to wish you all the best in the future!

5.00 /5

I've been privately renting with ferndown estates for 12 years and I've not had a single problem. I cannot fault them at all, I also highly recommend ferndown estates. They made renting so easy. Everyone who I've dealt with was professional, helpful, very informative and lovely. Whenever I've had a problem in the property that needed fixing, it was always dealt with effectively and quick. It's been a peace of mind knowing I've had stability for the last 12 years, and renting through ferndowns was smoothly. I cannot thank you guys enough. Thank you for looking after me and my family

Reply from agent

That’s a lovely message to read Rachel. Thank you very much for taking the time to share your feedback following your 12 years with us. I will certainly make the letting team aware of your very lovely review. I’ve just advised them and they were thrilled and wish you all the very best in the future!

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available