This was our second time using Ferndown Estates, but our first experience as sellers, and as a neurodiverse family, the process of preparing, selling, and completing our house move was incredibly stressful. Ferndown Estates were absolutely fantastic, and I can't thank them enough. Their family-centered approach allowed me to express my concerns, and they reassured me every step of the way. From the start, despite my frequent changes of mind, they showed nothing but patience and understanding. The team’s extensive knowledge gave us confidence, and their predictions were spot on. Though they work collaboratively, which kept us informed, having different team members call with updates became overwhelming, as I never knew who to expect. After I explained this, they immediately assigned a single point of contact to manage everything for us, even asking if there was anything else they could do to accommodate us from an ASD perspective. Their efficiency and accessibility were praised by everyone involved—solicitors, other estate agents, and our surveyor. Even our new-build developer remarked, “It’s surprising; when I call estate agents, it’s usually a hassle, but yours made everything so easy.” The continuous compliments from other professionals only reinforced our trust in Ferndown Estates. They listened attentively every time, whether it was about taking photos or my anxiety over meeting the buyer’s expectations. Nothing was ever a problem. I can’t fully express how incredible this team was—efficient collaboration combined with family values and genuine care. They are absolutely worth working with, and we would do so again in a heartbeat.

Used ferndown for 14 years to rent a property. Always amazing service. Answer emails and queries immediately. Have really helped me out this last month requesting information from them. Would 100% recommend the company

Just want to say how fantastic Ferndown Estates have been throughout the sale of my property. The photos were, advertising and Adam (sales manager) was brilliant, as a first time seller, I couldn't have asked for a better experience. A special thank you to Charlotte, post offer acceptance, Charlotte kept me up to date and communicated regularly throughout the whole process. Cannot recommend enough!

Around 6 years ago we bought our first home with Ferndown Estates and had a fantastic experience, so when looking to move home it was a no brainer for us to use Ferndown again to sell and buy. I honestly couldn’t pick a fault with the service we received from start to finish! We had a few bumps in the road with both our sale and purchase and the staff at Ferndown consistently went above and beyond to support and advise us. A special thank you to Charlotte who is one of the most genuine people you will meet. She is always one step ahead and has been such a massive support throughout. If you are looking to buy or sell a property I highly recommend using Ferndown Estates. Their communication and customer service is second to none - you won’t be disappointed!

I've been privately renting with ferndown estates for 12 years and I've not had a single problem. I cannot fault them at all, I also highly recommend ferndown estates. They made renting so easy. Everyone who I've dealt with was professional, helpful, very informative and lovely. Whenever I've had a problem in the property that needed fixing, it was always dealt with effectively and quick. It's been a peace of mind knowing I've had stability for the last 12 years, and renting through ferndowns was smoothly. I cannot thank you guys enough. Thank you for looking after me and my family

Ferndown Estate Agents in Marston Green sold a house for us at the end of last year. They were absolutely fantastic. Ian was extremely professional and knowledgeable and we trusted his judgement and felt safe with his expertise, experience and guidance through the whole process. He was really helpful. The rest of the team were great too. Charlotte the Post Sales Manager needs a special mention too as she was absolutely brilliant and one of the best people you could ever wish to deal with at what is obviously a stressful time. She was such an outstanding communicator, keeping us up to date at every stage. She is also a really likeable person and we felt at ease talking to her and trusted that she would always do her best for us. We would give more than 5* if we could.

As first time buyers the process to buying a house is daunting but Ferndown Estates were with us every step of the way. Only a phone call or email away. I wouldn’t have got through this process without them. Forever grateful for the whole team’s support and education through this journey.

From start to finish the team acted with professionalism and class. Helpful, straightforward and kind. Out situation was not straight forward and the team were patient and accommodating. Special mention to the after sales rep Charlotte, complete class act and someone fee sales show do anything to keep happy. Consummate professional who went above and beyond to the very end. Cannot thank you enough

Much better service than my previous agents - great communication and issues dealt with in a timely manner. I know I can contact them with quick results in resolving any issues.