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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Very impressed by the exceptional level of professionalism at Ferndown. Top communication, great advice, very smooth selling process. Thank you Ferndown!PositiveResponsiveness, Quality, Professionalism, Value

5.00 /5

Great team who replied to my emails the same day, they also helped push the sale through.PositiveProfessionalism

5.00 /5

Review on behalf of Keith and Caroline Robinson All round very good service. Seem to know what they are doing Special thanks to Charlotte and John Charlotte kept us up to date and was very professional.PositiveQuality

Reply from agent

Thank you very much Keith and Caroline Robinson. We’re delighted to hear you were so impressed with our service. We will pass on your comments to John and Charlotte! Kind regards Ferndown Estates

5.00 /5

Absolutely fantastic service from all at Ferndown. From meeting Adam when we first viewed the property, to John confirming the next steps once our offer was accepted, to Charlotte then guiding us through the whole way. Everyone has been so warm and friendly. Charlotte went above and beyond to help answer any questions and done everything she could to keep things moving and constantly kept us in the loop. We honestly cant thank Charlotte enough, we are so grateful for everything. As first time buyers this was all new to us but Charlotte's knowledge and guidance throughout has really impressed us. We also thought it was a lovely touch to give us a gift box when we collected our keys with some essential items when you first move in. Thank you everyone. We will 100% recommend Ferndown to anyone we know looking to buy/sell. We are very happy in our new home.

Reply from agent

Thank you for such a lovely review Kerrie. We’re thrilled to hear you found your whole experience so warm and friendly. The whole of the sales team will be delighted to read such positive comments and we’re glad you liked the Home Move Box. We always aim to provide a positive experience to our clients and customers whether they are looking to sell, but or let and Charlotte is an extremely diligent in assisting each person involved in the sale or purchase of a property. We will pass on your lovely review to all involved. Kind regards Ferndown Estates

5.00 /5

My husband and I purchased a property through Ferndowns Estate Agents. I can wholeheartedly recommend this company. From the initial enquiry to view our new home, to the viewing itself and the completion we could not have asked for more from the team at Ferndowns. They helped us massively when we were let down by our own estate agents too. They were understanding, attentive, on the ball, friendly, approachable and unbelievably caring to all parties. You can tell by just emails and phone calls that they genuinely want the best for their clients. They have been simply amazing. We couldn't thank them enough. I would have no doubt in recommending them to anyone.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Thank you so much for your lovely feedback and review Amy. It’s great to hear of your positive experience with the purchase of your property and we love hearing that when there were some bumps in the road, our team responded to ensure the process didn’t break down. Very often sales do falter but due to the high level of experience and diligence we do upfront, we’re less impacted than others in keeping chains together. Thanks once again for such lovely feedback and we wish you all the very best in the future. Kind regards Ferndown Estates

5.00 /5

Recently purchased my first home through Ferndown Estates and the service provided by Alex the agent and Charlotte the sales progresser was second to none. I was kept up to date throughout the whole process and any issues raised were dealt with in a professional way and timely manner. It was a pleasure to deal with them both and cannot say thank you enough for getting this sale completed so quickly. Alex also went above and beyond and delivered my keys direct to my workplace on completion day as I was unable to get there during office hours due to work commitments. THANK YOU BOTH! :) Will defiantly come back to yourselves for any future property purchases/sales.PositiveResponsiveness, Professionalism

Reply from agent

Thanks for such a great review Chloe! It’s lovely to get such nice feedback and thank you in particular for highlighting Charlotte and Alex in providing a great service. Good luck in your new home and thank you once again for taking the time out and posting. Kind regards Ferndown Estates

5.00 /5

Would highly recommend Ferndown Estates if you are looking to rent or purchase a property, we couldn't be happier with the customer service received. After waiting a long time to move into our first home, Ferndown Estates were professional, supportive, efficient and always on hand to answer any questions. We wouldn't be in our first home if it wasn't for the dedicated staff there to make it happen for us! A huge thank you to Ian, Adam, Thelma and Mandy for their help from initial enquiry to moving in day - we absolutely love our new home!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thanks for your very lovely feedback Chloe. We are delighted to receive such a glowing review about your move. We wish you all the very best in your new home!

5.00 /5

I have been letting my properties on full management with Ferndown for the last 18months. They have provided excellent service for the money I pay for management. Ferndown sticks with rules and regulations and make sure the client needs and landlord needs are met. Thelma and the team has been a pleasure to work with and I have the peace of mind that my property is well looked after. I would highly recommend Ferndown for full letting management, if you are living away from property.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you for providing such a great review for the lettings management service we offer Amee. Thelma and her team have been working really hard throughout the lockdown (and previously) to look after every property under their management and it's great to hear you confirm how pleased you are. We look forward to helping many more landlords and tenants in the years to come! Kind regards Ferndown Estates

5.00 /5

Viewing properties with Ferndown was always friendly yet professional, taking Covid restrictions into consideration. I felt our agent was friendly without being pushy. Once we'd decided to purchase we were passed to a different rep who was always sure to keep is in the loop every step of the way, either via email or a phone call. We were able to contact and get a speedy response and have even had things sorted post completion. Highly recommended.

Reply from agent

Many thanks for the very positive feedback Matthew. We're particularly pleased you highlighted the COVID restrictions we've been working with to still try and offer the right service. We hope you settle very nicely in your new home and look forward to assisting you at any time in the future!! Kind regards Ferndown Estates

5.00 /5

We had a very good experience with Ferndown and they will definitely be our first option for future deals. Staff team is very friendly and always wanted to help, the visits are extremely punctual and all questions were solved promptly.PositiveQuality

Reply from agent

Thank you for your very positive feedback Carolina. It’s much appreciated to hear of your experience with our company! We wish you all the very best for the future

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available