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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Great service from Ferndown.. Full accompanied open house viewings on day one, multiple offers on the first day, all viewers were vetted for affordability before viewing .. Charlotte Lees was an absolute star, she worked incredibly hard on my behalf constantly pushing the buyers solicitors.. HIGHLY RECOMMENDED!

Reply from agent

Thanks for your very kind review Janet & Steve. Our method and strategy is designed to maximise interest and generate offers from motivated buyers. Getting a choice of buyers allows you to choose the most appropriate buyer for your position. Having a full time sales manager really helps get the sale progressed as quickly as it needs to be and backs up our full estate agency package that people genuinely can appreciate. We wish you all the very best for the future and thanks again for offering such lovely feedback and reassurance

5.00 /5

Great service and always kept you informed , easy to get hold of and Charlottein the after sales is particularly good at following up your buyer and their solicitors whilst Alex gives you the impression it’s his own house they are selling. My third house I’ve sold with Ferndown in the last 3cyears. All have been great experiences

Reply from agent

Thank you very much for such a lovely review. We’re delighted you’ve found your third experience as good as the past two!! We really appreciate you providing such great feedback and we’ll make sure Charlotte and Alex are aware of your kind words. Kind regards Ferndown Estates

5.00 /5

I would highly recommend using Ferndown Estates.I had been with an alternative agent and wasn't getting any where fast.My sister recommend to give them.Ian Sale Director came to view the house the sales details were produced then the house was advertised.I had a lot of good quality viewings and the sale was agreed in just over 2 weeks.Due to the Covid situation Ferndown Estates kept me updated every step of the way. Thanks once again for all your help along the way Andrew

Reply from agent

Many thanks for such positive feedback Andrew. We were delighted to be able to help you with your sale and thank you for taking the time to provide such a nice review! Kind regards Ferndown Estates

5.00 /5

From start to finish Ferndown were excellent. Our first contact was with Alex, the Lettings Manager, who talked us through the whole procedure of selling a property. He arranged all viewings, adhering to Covid restrictions, and did the majority of the viewings himself but keeping us informed on their progress. Thanks Alex – excellent. Last but not least we have to mention Charlotte Lees who became our main point of contact with Ferndown once the property had been sold. She updated us regularly and did whatever was needed to progress the sale. What a star and a great asset to the Ferndown team; thank you Charlotte. So finally thanks to the whole Ferndown team for being brilliant at what you do. We would have no hesitation in recommending Ferndown to anyone selling or buying property.PositiveResponsiveness, Professionalism

Reply from agent

Thank you for such a positive review Eric. We love getting such great feedback for the work that is involved in the sale of any property. The handling of any sale in recent times has been a little bit more difficult due to the Covid restrictions and thank you for taking the time to recognise this. Charlotte does a great job alongside Alex in moving any sale towards a satisfactory completion. Thanks once again for posting such positive feedback and we wish you all the best in the future. Kind regards Ferndown Estates

5.00 /5

So what a roller-coaster it was for us! From start to finish the whole team at Ferndown were nothing short of amazing! They went above and beyond for us and were always professional all the way through! A special thank you goes to Ian, Adam and John who listened and dealt with every concern that i had, responded to my phone calls and emails, reassured me and constantly supported me beyond their roles (especially Ian who went on a crusade to try and solve the issues we had!)i will be eternally grateful! Can't leave a review without mentioning the lovely Alan who was really great, showing us round a few houses until we found the one! And last to get a special mention is Super Charlotte who was so lovely and funny in the after sales team! Charlotte is like a solicitors fly at BBQ she will not go away until she has the answers she needs to keep her customers informed! She really works so hard to keep communication going and ensures all are on the same page so that conveyancing is a stress free as possible! So thank you to the Ferndown team for being great at what you do although i am hoping to not have to need your services for a while, in a strange way i will miss you! 😊 xPositiveResponsiveness, Professionalism

Reply from agent

Good evening Emma! What a lovely review to read and appreciate! The sale of your property is certainly one to go in the retirement book and there were plenty of times it seemed as though things weren’t going our way, however we were absolutely committed to get your property sold. Thank you for highlighting individual team members in your message and commenting about the feedback and support they gave you. As long-standing staff they really do go the extra mile for our customers and we are delighted to get you into your new property. Thanks again for such lovely comments and we will certainly look forward to helping you again in the future should the need arise!

5.00 /5

I was initially introduced to Ferndown a few years ago by a landlord that highly recommended their services. Having since built a great working relationship, they're a regular go-to for best practice and industry advice. A great team that really cares about their delivery. Highly recommended : )PositiveProfessionalism

Reply from agent

Thanks for such lovely feedback Richard. Much appreciated and keep up the great property tech!

5.00 /5

I have recently sold a property through Ferndown Estates. I mostly dealt with Ian, Adam and Charlotte who were all extremely professional and very helpful. All e-mails were dealt with promptly and efficiently. Charlotte was my main contact once the house was sold - she updated me regularly and did whatever was necessary to progress the sale. She is a credit to Ferndown Estates. SuzannePositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Thank you so much for your very positive feedback Suzanne. We’re delighted that things went so well for you and thank you for highlighting the great work that Charlotte does for our clients through to completion. We’re delighted to get such wonderful comments from our customers and wish you all the very best for the future! Kind regards Ferndown Estates

5.00 /5

Brilliant estate agents, after sales team were great, ringing regularly to make sure things were progressing, will use again!PositiveResponsiveness, Professionalism

Reply from agent

Thank you Alexander for taking the time to post such a lovely review! We’d be delighted to assist you in the event you needed us again in the future! Thanks once again for such kind feedback. Kind regards Ferndown Estates

5.00 /5

Ive recently sold through Ferndowns and my sale was messy and a lot of the professionals with a part to play of the chain were even surprised with how bad it got - mainly due to my buyer and solicitors. However Charlotte was amazing with the progression. From the moment she took over looking after my sale she kept me informed, I didn't have to chase her and I can honestly say I don't think she could of done more for us - she went above and beyond, felt like even on a personal level it was important to her. We felt valued. It was chalk and cheese the experience we got with other companies within the chain. We would of not sold and let our property out and pulled out the sale if Charlotte wasn't part of it when she was, we were days away when we got introduced to her. Charlotte is hugely responsible for our review - If I was hiring in my business I wouldn't hesitate to employ her, I know she would do her utmost to do her best and she does it well. Thank you Ferndown, thank you Charlotte!PositiveQuality

Reply from agent

Good morning Reece and thank you for providing such a positive review on the sale of your property. The feedback for Charlotte was particularly lovely to hear and we will certainly pass on your appreciative comments. The post sale process is one we are particularly keen to focus on as there are often many bumps in the road which need to be dealt with, before a sale completes We hope you settle well in your new property and thank you once again for sending in such a positive review. Kind regards Ferndown Estates

5.00 /5

Ferndown Estates have managed my rental properties for a number of years. I have nothing but praise for them. They have been excelent in all respects. Thank you to all at Ferndown for a wondeful service.PositiveResponsiveness, Quality, Professionalism, Value

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

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