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Ferndown Estates - Marston Green

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Recently i have been ill with coronavirus. The support i have recieved from Thelma and the letting team has been amazing. Repairs are always carried out quick and in a very professional manner, communication from Thelma is also very professional and is to a high standard.

5.00 /5

Ferndown Estates are a fantastic estate agents who have dealt with all my property needs to the highest standard. They manage my rental property and i'm so pleased with the service received. They found and vetted a great tenant who has always paid their rent on time and taken good care of the property. All correspondence with both myself and the tenant are dealt with quickly and in an efficient manner. A seamless service which makes renting out my property easy and stress free. I wouldn't hesitate to recommend Ferndown Estates for both their rental and sales services.

5.00 /5

Was a very professional company, always replying very quickly with the information asked or to keep me updated where we was in the process. Been a first time buyer and didn’t really know what was going on or to expect and they made it very easy even helping with chasing up the solicitors even before I had myself. This was even with the 3 month delay moving into the property due to issues outside our control. And putting up with my constant emails especially with this last issue. Definitely recommend using this company to anyone wondering.

Reply from agent

Thank you for your very nice review Nathan. We're glad you found the experience positive and we're kept upto date during the process. We employ a full time post sales team to offer our vendors and buyers a regular update on the status of their property transaction. Added to that, we offer a self serve portal for clients to review 24/7. Thanks again for taking the time out to post such kind feedback

5.00 /5

I bought a property through Ferndown. They kept me updated the whole way through, dealt with a long chain and Charlotte stayed on top of it incredibly well. My purchase came through in time and so we beat the stamp duty deadline. Incredibly grateful for the outstanding service.

5.00 /5

Absolutely first class from Ferndown Estates. If it had been left to my own estate agents I'd still be waiting to move now. My family & I can't thank Charlotte enough for her efforts in getting us moved, went way above and beyond what would be expected from the sellers agent.

Reply from agent

Thank you for such a wonderful review Trevor and we were delighted to read such kind words following your move. We'd like to wish you all the very best for the future

5.00 /5

My husband and I purchased a property through Ferndowns Estate Agents. I can wholeheartedly recommend this company. From the initial enquiry to view our new home, to the viewing itself and the completion we could not have asked for more from the team at Ferndowns. They helped us massively when we were let down by our own estate agents too. They were understanding, attentive, on the ball, friendly, approachable and unbelievably caring to all parties. You can tell by just emails and phone calls that they genuinely want the best for their clients. They have been simply amazing. We couldn't thank them enough. I would have no doubt in recommending them to anyone.

Reply from agent

Thank you so much for your lovely feedback and review Amy. It’s great to hear of your positive experience with the purchase of your property and we love hearing that when there were some bumps in the road, our team responded to ensure the process didn’t break down. Very often sales do falter but due to the high level of experience and diligence we do upfront, we’re less impacted than others in keeping chains together. Thanks once again for such lovely feedback and we wish you all the very best in the future. Kind regards Ferndown Estates

5.00 /5

Ferndown were so supportive throughout what was a very difficult process, but credit must go to Charlotte who went above and beyond and listened to all the problems and fears I had and helped in any way she could. Charlotte kept me up to date with every step and did not stop chasing until the house was sold! Charlotte persists and does not give up! So pleased to have had Charlotte selling my house for me!

Reply from agent

Thank you for such a lovely review Victoria. We appreciate your patience during the process of your sale and thank you for highlighting Charlotte in particular for the service given. We provide a full post sales progression service to ensure things go as smoothly as possible and to keep everyone updated. Kind regards Ferndown Estates

5.00 /5

Being a first time buyer everyone kept saying the whole buying a house process was stressful, especially doing it alone. But my experience has been made so easy by ferndown estates. Communication with Charlotte and John has been perfect throughout. Picked up the keys to my new house today and I was gifted a starter box from ferndown. Would 100% recommend using them.

Reply from agent

Thank you Sian for your very positive feedback on your first house purchase. We are thrilled you found the whole experience stress free. We pride ourselves on being able to provide support for each and every client dealing with a property purchase, sale or rental for the first time. Thank you for highlighting John and Charlotte in particular and we would like to wish you all the very best in your new property. Kind regards Ferndown Estates

5.00 /5

We used Ferndown for the sale of our home, (and thanks to the pandemic) a temporary rental property then finally for the purchase of our forever home. You will not find a more knowledgeable and dedicated team, we would 100% recommend their services, whether you are looking to sell, let/rent or buy. Trust the Ferndown family to take care of yours!

Reply from agent

Thank you Kate for such a lovely review for our sales and lettings team. It's great to hear of such positive feedback confirming your thoughts on our approach to helping people move, whether you are selling or letting a property. We love the last line and might nick that for future use!! We're really proud to have taken care of your family and thank you very much for the kind gifts you bought the team on your completion! Kind regards Ferndown Estates

5.00 /5

Written on behalf of Sophie Ashford. I have recently purchased a property through Ferndown Estates and I can’t recommend them enough. Viewing the property was friendly and professional, taking Covid restrictions into consideration. Once I decided to progress with the purchase, I was updated regularly and any queries I had were answered immediately. Ferndown now manage the letting of the property for me. They have provided excellent service and I would highly recommend Ferndown for letting management. Thanks to all the team involved!!!

Reply from agent

Thank you for such a positive review Sophie. We really appreciate hearing back from customers. We are also delighted you have entrusted us with the management of your property and look forward to a long-standing mutually beneficial relationship Kind regards Ferndown Estates

Contact details
Sales Phone:

0121 770 5666

Opening hours

Unknown

Address

3 Elmdon Rd, Marston Green, Birmingham, B37 7BS, UK, B37

Ferndown Estates is an independently owned family run business offering a comprehensive and personable approach to estate agency. We've been here since the turn of the century! We're probably, almost definitely the most successful independent sales and letting agent within the east of Birmingham and North Solihull area. We are Proud Members of The Guild of Property Professionals which allows us to deal with sale and rental properties at a local, National and International level. We offer a wide range of sale and rental options including Private Treaty Auctions Guaranteed Purchase Property Management Commercial (Auction Only) We also offer assistance via Carefully Selected Third Parties (Fees and Charges May Apply) for Conveyancing, Mortgage, Surveying, Maintenance & Decorative Services. We are award Winning Agents and are proud to serve our clients and customers from 2003.

Our team

Ferndown Estates

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available