THE MOST ARROGANT AGENCY IN ALL UK The workers of this team has masterfully mistaken basic customer service for an exercise in unearned arrogance and remarkable dim-wittedness. They are also worst than Kaytons. Rather than facilitating a tenancy, they prefer to engineer a labyrinthine ordeal, complete with unanswered telephones and a beautifully haughty disposition. A masterclass in commercial self-sabotage. Splendid effort. How deeply gratifying it has been to politely decline their services, thereby sparing myself the privilege of waiting upon an agency so masterfully adept at the fine art of wasting time. After an agonizing two months of attempting to engage with their automatic team of emails and sms, persistently punctuated by abrupt hang-ups, dismissive emails, and a rather astonishing display of incompetence, they finally deigned to return my call in July. Splendid timing, considering I had requested to view the flat back in May.The agency’s quite audacious response was that they 'will not tolerate this behaviour.' My retort? I shall certainly not tolerate their staggering arrogance and profound lack of professionalism. While they stubbornly insist on a physical viewing, more enlightened agencies quite seamlessly offer video tours or a near person viewings. It appears their absolute purpose here is simply to discriminate. Therefore, my final position is quite simple: I shall not tolerate your ridiculous arrogance, nor your utterly abusive behaviour. I don't want you as an agency, that's all. You are what you are, and it's what I don't want. And my language is not abusive, is the pure reality. It's me who I'm rejecting you, you don't need to write a ridiculous reply, just accept it and the base in what I don't accept maybe to improve your services. But you don't.

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. …

Trust me—don’t use them. Shane Cooper was late to the viewing, and when he finally arrived, he’d forgotten the keys and had to go back to get them. I still decided to proceed with the apartment because it was new, but then—just two days …

have been extremely disappointed with the conduct of this letting agency during my tenancy. Despite there being no court order and no breach of my tenancy, I received repeated messages pressuring me to vacate the property and referencing legal costs in a way that felt intimidating. An agent also attended my property without prior notice or my consent, which was later confirmed in writing by the agency themselves. Communication was inappropriate in tone and, at times, conducted via WhatsApp rather than formal channels, even after this was challenged. I have since had to raise a formal complaint and seek advice regarding my tenant rights. I would strongly advise other tenants to document all interactions carefully and ensure they understand their legal rights when dealing with this agency.

Worst letting agents in England

QUBE are a bunch of unprofessional, inexperienced workers with no respect for the tenants they’re putting through hell. I lived in Adelphi Wharf for 4 years & this is the rubbish I had to deal with on a daily basis. No FOB’s, had to enter & exit via the roller car park shutter doors after work Flooding in the car park Flooding/poor plumbing in hallway/carpet Cockroaches entering apartment frequently during summer Spider infestation and no clean up, my partner & other tenants express severe anxiety and arachnophobia No access to electrical room (Required as per contract), countless days & nights without hot water, heating or electricity because of this Parcels stolen no access to cctv Random entering & setting up shop in foyet & disrupting Drug dealers entering premises dealing, consuming drugs & litter the aftermath Strangers entering our apartment due to miscommunication from Dreams which were apparently not on our floor which was stated on our viewing Dreams tenants disrupting past 22:00 with music & chatter noise & banging on walls (Contract violation) Police raids due to unsafe short term tenants Avoid this company AT ALL COSTS!

If it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.