I don't have the evidence, but I am pretty sure any positive review for this agency is from employees and their friends and damily. My advice: pay close attention to the 1 Start reviews. Here's my story: Our experience renting an apartment at Adelphi Wharf, managed by Qube Residential, has been nothing short of frustrating and disheartening — a textbook case of absentee landlordism, poor property management, and questionable post-tenancy charges. The property was managed on behalf of a landlord we never met — he lives abroad (Spain, in our case) — and clearly has little involvement in the upkeep of the apartment. This hands-off approach would be less of a problem if Qube Residential demonstrated even a basic level of care or competence. They did not. The apartment itself was a cookie-cutter unit — indistinguishable from the rest in the building — but more critically, it was in a substandard state when we moved in. The inventory was noticeably incomplete, conveniently omitting obvious defects and pre-existing damage. We had to add multiple items ourselves, including supporting photographic evidence, to ensure we weren’t later blamed for issues we inherited. The condition of the apartment at move-in was well below acceptable standards. Curtains were stained and frequently fell off the wall, requiring us to reattach them ourselves — and we were later charged nearly £500 for “damaged curtains” and a cracked fridge shelf. These were the same basic fittings installed throughout the building, clearly worn and neglected before our tenancy began. In fact, the curtain stains were so visible and embarrassing that we kept them permanently rolled up whenever guests came over, just to spare everyone the sight. The sofa was in similarly poor condition — filthy and stained — which we covered with a sleeve to make the place presentable. The carpets were grimy and heavily stained. When we requested a professional clean during the tenancy, we were told it “couldn’t be done during the tenancy period.” We took it upon ourselves to professionally clean it, at our own cost. Despite all of this, we treated the apartment as a home and left it in far better condition than we found it. We even paid for a professional clean at the end of the tenancy. Nonetheless, we were hit with additional charges — including the fridge shelf, which had already been damaged when we moved in and finally broke during normal use on our final day. It had been reported, but never repaired. In summary, Qube Residential’s approach appears to revolve around minimal oversight during the tenancy, poor responsiveness to reported issues, and then opportunistic charging once tenants move out. The system is set up to benefit absentee landlords and management companies, while tenants are left to absorb the consequences of years of neglect. I would strongly urge future tenants to exercise extreme caution if considering renting via Qube Residential — and to meticulously document everything from day one. Better yet, avoid them altogether.