Qube Residential Manchester

Qube Residential, 7th Floor, One City Approach, Albert Street, Manchester, Greater Manchester, M30 0BG, UK, M30

Featured Claimed branch

4.4 428 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Arran Perry Google

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. …

Arran Perry Google

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. Will do anything they can to claw back money, staff are rude and inconsiderate. Wouldn’t go near them

Reply from Qube Residential Manchester: Hi Arran, sorry to hear of your disappointment. As we explained to you there was cleaning needed to make the flat acceptable for a new tenant. We provided photos and an invoice from the cleaner for you as evidence to go back to the cleaner you hired. We can’t stress enough that letting agents do not receive your deposit money, the cleaner does so there is no “clawing back”, we just paid a cleaner to clean the areas that your cleaner missed. The offer still stands for us to submit a report for you to use to raise a dispute with the cleaner you employed. We simply can’t let a tenant move into a flat with a dirty toilet, shower, oven and greasy kitchen cupboards. I’m sure you can understand. Kind Regards, Team Qube

Ashok Kumar Google

A worst experience with this agency. They don't have any idea about their commitment and realty. The keys were handed over to me on the road and had no option to check the inventories or discuss about anything. Flat was dirty enough and their response on that was to give it back in the same way. Highly ridiculous and irksome.

Reply from Qube Residential Manchester: Hi Ashok, We are sorry to hear you were unhappy with your move-in experience. As discussed at the time we offer 24/7 support for anything you need and as you were extensively late to your check-in appointment we had to quickly give your … More

E T Google

Absolutely rubbish. Have been with Qube as a landlord for 5 years, it used to be good in the first 3 years but since change in name and people the whole thing went downhill. Find a better agency.

Reply from Qube Residential Manchester: Hi Erica, we’re sorry to hear the below and that your tenant caused trouble for yourself. The tenant passed the relevant referencing checks and was accepted by yourself at the time, I’m afraid we don’t have control over their actions once … More

Becc S Google

The initial team who dealt with us were really quick and friendly but, unfortunately, once your deposit is paid and your contracts are signed it is all downhill from there. Please avoid at all costs. Qube, and the particular landlord we had …

Reply from Qube Residential Manchester: Hi Rebekah, We’re sorry to hear about your experience and are disappointed that you have … More

Adam Gillin Google

I moved into my flat in Bridgewater point in Salford at the start of December 2020. Despite claiming there was an onsite gym on the Qube website, when we arrived there was an empty room with no gym equipment. The window in our flat was also …

Reply from Qube Residential Manchester: Hi Adam. Your window broke in December 2020 and the glass supplier had to wait for the … More

Jeremiah Kanjakwa Google

Worst experience ever needed somewhere to stay short term, I would not recommend this company very inconsistent in their customer care, had my flat burgled and other incidents of my car broken into absolutely no help to assist police and …

Reply from Qube Residential Manchester: Hi Jeremiah, your statements are false and defamatory. You have asked to exit your tenancy early because you were burgled when you left your door open for your girlfriend, there is nothing a letting agent can do to prevent this. We … More

E T Google

Absolutely rubbish. Have been with Qube as a landlord for 5 years, it used to be good in the first 3 years but since change in name and people the whole thing went downhill. Find a better agency.

Dave Primrose Google

Charged us over £400 after leaving our flat. There were some very fair cleaning charge in there but also a £90 charge for a shower head that fell off the wall in its own accord and £140 for painting. We only were there 6 months and did …

Reply from Qube Residential Manchester: Hi Dave, sorry to hear about your experience. Your deposit charges were in line with the … More

Ashleigh J Mills Google

Absolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.

Reply from Qube Residential Manchester: Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management

About Qube Residential Manchester

Qube Residential is a leading property management company offering comprehensive property management services for both residential and commercial properties across Manchester and Liverpool. As one of the best property management companies in the UK, we provide end-to-end solutions for landlords and investors, including marketing, tenant referencing, and asset management. Our team is equipped to manage rental properties, buy-to-let properties, and commercial properties, ensuring that your investment is in trusted hands. With advanced property management software, we offer seamless property management solutions that give you real-time access to key data. Whether you’re seeking a property management agency for a single property or a large portfolio, Qube Residential is your go-to for tailored landlord services.

Website: https://www.quberesidential.com