Paul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!

Paul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!

Paul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!

Very lasy, Rude on the phone! Aspesially when you ask for information about deposit return. I am waiting for over one month already, Everything is ok when they want to get you into a property but once your in that's it. Beware when you move in take photos of everything! Because when you move out they'll say it was like new! Even if you had to spend weeks clearing and painting, then when you move out they won't do an end report with you there! And keep most of the deposit!!

My wife and I are retired. We have worked hard all our lives and saved. We felt it was time to sell the family home and buy a dream flat near the sea, we found a perfect flat on a new development in the Marquis of Lorne with Paul Hubbard Estate Agents. We were told of how all the original features were being maintained and the flat would have all sash windows in keeping with this. We were so excited it was perfect,  just what we had wanted. So we paid £2000 deposit on March 10th, we soon found that we were receiving no communication from the estate agents for weeks and months and when we telephoned for questions about the progress we were fobbed off. We were told approximately the middle of June we were not now having any sash windows, but two windows that only opened into the flat and one which did not open at all. We had a talk with Paul Hubbard and told him we were not at all happy about this. We discussed making the third window to open and I would pay towards it. He then said he would get me an estimate for the cost. At this time the windows had not been fitted. We never got an estimate. We then found out from the builders that the refuse bins for all the flats was being moved from the rear of the building to the car park at the front and my allocated parking bay was immediately next to the refuse bins. We sadly decided that with the window situation and the car parking we would have to pull out of the sale of the flat. At this time the sealed window had not been fitted, at no point did Paul Hubbard inform us of any changes. Paul Hubbard has now kept our £2000 deposit which he said £1000 was for the alteration to one small window. Our savings will be eaten up with this and tge solicitors bill which now means we can not move.

Incredibly unprofessional, and lacking any kind of empathy. Section 21 issued a week or so before Christmas as the landlord wanted to sell the property. Paul Hubbard's then signed off email with "have a lovely Christmas". How dare you? Teach your staff to communicate correctly with those in distress or who have received bad news. Roll forward one month, we are glad to get out. Found a new place, handed keys back to their office with photo of keys and signed confirmation. 2 days later, I receive a voicemail: "Hi there, just wanted to see if you are still living in the property?". I should hope not seeing as it was YOU that I handed the keys to. They also stated, "oh we will help you find somewhere, it's in our best interests to help you and we want to help you". No, no you didn't. You did not offer to help, we asked to be put into the mailing list for new properties, and you failed to do even that. First impression with yourselves and it's shoddy to say the least. I will avoid your company, and have no intentions of using you at all.

Shameless people, was told by Simone the lady who valued my property that i could leave at any time, however after two months, three viewings and two further alleged viewers who never turned up or cancelled, and some absolutely dreadful customer service. I tried to leave but was forced against my will to stay for another four weeks. I even received alleged feedback from one of the viewers who never turned up. A truly shocking experience, I was told by Erin she would come back to me about a prospective viewer and three weeks later I am still waiting for her to come back, I am guessing the viewer could not make the dates I could but it would have been nice to be told. Should you wish to engage these people to sell your house, then be aware that a lot of what they tell you is lies, good luck you will need it. It would appear these guys are losing market share and are desperate to halt that, I was contacted by a manager called Scot who offered a reduced rate to stay with them, less than the 1% previously agreed. However even then they were still showing the incorrect information about my property despite asking several times to amend it. I therefore had no option but to take my property off the market. Apparently they changed their terms between my initial valuation and when I engaged them and inserted the 28 day notice period, its just a pity they were not honest enough to tell me about it. Shocking, and what's even more shocking is on there website it indicates being a member of The Property Ombudsman, and guess what? that is another lie. Try and make a complaint and they are not a member, perhaps loss of market share = cant afford the fees? Just a bunch of lovely people!!! If you want to sell a property try an estate agent rather than these.

Having terminated the contract (signed at my home) with PH, well within my rights, they threatened me with multi-agency fees should I sell through a different agent. Be aware that no matter what they pressure you to sign, at home, the 14-day cooling off period applies to estate agents and there are very few businesses that are excepted from it. They also lost my buyers by giving them the impression we would be involved in a lengthy chain (no, it would have been a short one) and therefore put off my buyer's buyers. I've asked them in person to stop marketing my property and they are still marketing it. Wasting more time and money. They have a very threatening attitude once you no longer wish your home to be represented by them. I'm not prepared to waste any more time dealing with them and this is my last word on the subject... what a waste of one star.

Bad experience as a seller and a buyer. I dont like leaving bad reviews but Andrew is very rude cutting me short whilst I was explaining my experience viewing the house and was just demanding my offer. He then said he will not put my offer forward as its too low. Twice I was told I would be called back and he never did. As a buyer I wasted 6 months of them not telling viewers I had no back garden. All I kept hearing from viewers was, wheres the back garden. Be careful with the documents they provide to prove their 'the best in the area' reading. 'For office use only' Sorry to leave a bad review PH but I hope this helps you to improve.

Really difficult website to use