I'm sharing this in the hope other buyers see this and don't go through what we went through. I'll start with the Positive, the team are very friendly and easy to chat to... Unfortunately that did not balance out the amount of lying we had to face which has now left us in a very difficult living situation. Initially after viewing the property I was told there was private loft access and assured this was the case when putting in an offer. I asked several times to book another viewing to see this and was ignored for many weeks. In the meantime I had taken matters into my own hands and paid a visit to the neighbour who very kindly showed me the actual situation. I asked several times to view the property with a surveyor which again was ignored for many weeks until right the end few weeks, I also asked to speak to the vendors several times and was told it was 'standard procedure' not to allow this. For me buying a house is a big and personal decision and not being able to speak to the person who's house it is just doesn't make sense to me. I had a builder view the property with me when I could finally get access and he found some damp. I was told very categorically (and still have the emails) saying there is no damp in the property. After persisting for many weeks and going through many sleepless nights I finally got to speak to the vendor who confirmed there was some damp that had been 'repaired and drying out'. Because I am a good and honest person and I expect others to hold the same values I took his word for it and because the damp was so covered up and bodged there was nothing else apparent at the time. Things had progressed so far with the solicitors at this point that it would have been more costly to back out at this stage (and we really wanted the house). Since living in the property a few weeks I can now confirm everything that was said was a complete lie and both the vendor and Paul Hubbard had been lying and covering up through the whole process just to get a sale. There is serious damp in the house which is now going to take a lot of cost and professionals to rectify what has been covered up. When I spoke about this with others the general consensus was 'That's what estate agents do, they lie to get sales' and I want to publicly and categorically state THIS IS NOT OK and if we don't start speaking up then nothing will be done about this very broken industry (which is broken as a whole in terms of the whole house move process). If you are reading this and considering or are already using PH please consider what you're being fed just to get the sale.

Bad experience as a seller and a buyer. I dont like leaving bad reviews but Andrew is very rude cutting me short whilst I was explaining my experience viewing the house and was just demanding my offer. He then said he will not put my offer forward as its too low. Twice I was told I would be called back and he never did. As a buyer I wasted 6 months of them not telling viewers I had no back garden. All I kept hearing from viewers was, wheres the back garden. Be careful with the documents they provide to prove their 'the best in the area' reading. 'For office use only' Sorry to leave a bad review PH but I hope this helps you to improve.

Very disappointed with the service from the Letting side not very professional at all, had to do most of chasing so far,I’m now looking for a refund of fees I’ve paid will update with you soon.UPDATED I didn’t get my money back even though I took them to the ombudsman. Chloe also shared my data with her family so beware if you have any dealings with her.

Worst experience of my life

Not a great experience

Worst estate agents in Lowestoft without a dought!

Very disappointed with this service. Dishonest, blatantly withholding information to assist the buyer of our property not for our onwards move. Very disappointed by the lack of communication and evidently what was promised but not delivered. I would definitely try and avoid again in the future.

Told so many lies and held back information. I will never use them again or ever recommend them. Other agents in the area seem to work with each other much better. Once I complained there was 1 staff member out of many, who contacted me who appeared more honest and was understanding of my disgust of thier service. Until this complaint however we had been strung along with no information for 3 months!!! Plus I don't believe we ever got an apology. Overall very disappointed with what is perceived to be a good business.

There poor inefficient staff!

Haven’t met a single person with a good thing to say about them. They are currently holding up our whole chain, have been waiting to move for over a month now 😡