Paul hubbards service is AWFUL, especially after sales. No one on hand to deal with your complaints or chasing up of sale, our property was sold to buyers who weren’t chain free when we instructed them to only take offers of this nature, Natalie was unhelpful and rude, no updates throughout the whole process without being promoted and phoned constantly. On completion nothing was said from Paul Hubbard, we had to issue a deadline to even get a completion date on the sale, we will never ever use them again, stay away!!
Reply from agent
Below is my review which I posted of this corrupted letting agency. I moved into a flat on beresford road saturday 20th may. And within 24 hours the bedroom window broke when I opened it. You could not close it. It needed replacing. I had to slam the bedroom and living room doors to close them. I could not even have a shower because it was scolding hot. I was lying in bed listening to the vibration coming through my bedroom ceiling from whatever was going on upstairs. The place had scaffolding around the building. I left my property in great yarmouth because the landlord wasn't interested in carrying out the repairs from the constant pipes banging and vibration of the boiler coming through my bedroom ceiling from the flat above me. And I again have no peace after moving into this property.The seals on two of the living room windows had broken down. So they got replaced. Then the bedroom seal broke down and that will soon be replaced. And now another living room window seal has broken down. Three of the living room windows have privacy film covering them. And in my opinion this was put up to try and hide the condensation inside them after the seals had broken down. All the windows in the property need replacing. There is quite a big gap in the bedroom door now since it was planed down yesterday. The living room door is still yet to be repaired. I emailed this agency today to ask to personally speak with the landlord, but I was refused. And I've been told that the landlord will not be replacing the windows. I paid the deposit and 6 month's rent in advance to move in. Almost £4000. I have uploaded 4 photos. One of the living room windows with the privacy film trying to hide the condensation inside because the seal has broken down. One showing the seal split on a different living room window. And two of the bedroom door where you can clearly see the gaps at the top and bottom.I have contacted a solicitor, and environmental health. There should not be any problems at all when moving in to a rented property. I know that sometimes letting agencies do not even bother to tell the landlord about the repairs that need doing. And this is why all landlords should inspect any property they are going to rent out. They then of course can see for themselves (if any) the problems. And hopefully get them sorted before the tenant moves in. Some female by the name sophie colk tells me broken down window seals will not make any difference to my energy bills. Is she for real? Or just very uneducated? I've uploaded her email. It just shows you how corrupted this letting agency really is.