Shameless people, was told by Simone the lady who valued my property that i could leave at any time, however after two months, three viewings and two further alleged viewers who never turned up or cancelled, and some absolutely dreadful customer service. I tried to leave but was forced against my will to stay for another four weeks. I even received alleged feedback from one of the viewers who never turned up. A truly shocking experience, I was told by Erin she would come back to me about a prospective viewer and three weeks later I am still waiting for her to come back, I am guessing the viewer could not make the dates I could but it would have been nice to be told. Should you wish to engage these people to sell your house, then be aware that a lot of what they tell you is lies, good luck you will need it. It would appear these guys are losing market share and are desperate to halt that, I was contacted by a manager called Scot who offered a reduced rate to stay with them, less than the 1% previously agreed. However even then they were still showing the incorrect information about my property despite asking several times to amend it. I therefore had no option but to take my property off the market. Apparently they changed their terms between my initial valuation and when I engaged them and inserted the 28 day notice period, its just a pity they were not honest enough to tell me about it. Shocking, and what's even more shocking is on there website it indicates being a member of The Property Ombudsman, and guess what? that is another lie. Try and make a complaint and they are not a member, perhaps loss of market share = cant afford the fees? Just a bunch of lovely people!!! If you want to sell a property try an estate agent rather than these.