My wife and I are retired. We have worked hard all our lives and saved. We felt it was time to sell the family home and buy a dream flat near the sea, we found a perfect flat on a new development in the Marquis of Lorne with Paul Hubbard Estate Agents. We were told of how all the original features were being maintained and the flat would have all sash windows in keeping with this. We were so excited it was perfect,  just what we had wanted. So we paid £2000 deposit on March 10th, we soon found that we were receiving no communication from the estate agents for weeks and months and when we telephoned for questions about the progress we were fobbed off. We were told approximately the middle of June we were not now having any sash windows, but two windows that only opened into the flat and one which did not open at all. We had a talk with Paul Hubbard and told him we were not at all happy about this. We discussed making the third window to open and I would pay towards it. He then said he would get me an estimate for the cost. At this time the windows had not been fitted. We never got an estimate. We then found out from the builders that the refuse bins for all the flats was being moved from the rear of the building to the car park at the front and my allocated parking bay was immediately next to the refuse bins. We sadly decided that with the window situation and the car parking we would have to pull out of the sale of the flat. At this time the sealed window had not been fitted, at no point did Paul Hubbard inform us of any changes. Paul Hubbard has now kept our £2000 deposit which he said £1000 was for the alteration to one small window. Our savings will be eaten up with this and tge solicitors bill which now means we can not move.