Don’t touch this company totally incompetent with private rental tenants never respond to calls constantly chasing and being passed from pillar to post they say they will call back but never do , report emergency faults do not fix !!. Had two broken radiator’s during winter still not replaced 🥶 since November. Plus loads of other problems with property ie hole in kitchen ceiling (that’s been there for over 2 years ! ) leaking ceiling in laundrette , broken garage door windows that are so bad when it’s windy the curtains blow. Customer service is just zero rated , complete nightmare so frustrating we pay our rent on time and do everything we should as a tenant yet they fail evey time!!!… 😤😠NegativeResponsiveness, Professionalism

My husband and I have rented our properties, for the last 15 years, with several agencies. We can honestly say that this is the worst company we have ever dealt with! So much so, we cannot take the incompetence of this company any longer and have reluctantly decided to sell our properties, needless to say, with another agency! LANDLORDS, DO NOT DEAL WITH THIS COMPANY OR YOU WILL SERIOUSLY REGRET IT. We are thousands of pounds out of pocket!!!! We wish someone had warned us!!!

For 3 weeks now I've been trying to get a viewing of a buy to let property, I have missed one phone call in that time and me and my wife have waited for 8 calls back. I understand the property market is very busy at the moment but this is stupid . I keep being told the person who would deal with it is out and as for contacting them if you try one hour before they close you have not got a chance of getting anyone. If you are looking at selling with this company think again.NegativeResponsiveness

Tried calling the shop numerous times, no one answers. Waiting for a call back for 2 days. UnacceptableNegativeResponsiveness, Quality, Professionalism

Appalling from start to finish, will never use again and do not recommend at all. House we moved into was filthy, took 24 solid hrs to clean it, and 200 wipes just on the kitchen; blueberries were on the floor, food stuck in the cupboards along with dirt and grease. When we picked the keys up the member of staff said to us 'it might need a bit of a clean', that was after she had been and taken photographs of the place; not sure that reflects particularly well on a business if they're happy to hand keys over for properties like the state of ours was. We were given 1 front door and 1 back door key, told to pay to get them cut, send the receipt and Goodchilds would pay (this was February... still no money from them but we did as we were told to so out of pocket, yes a small amount but it's the principle). Next step was rent- failed to tell us or give us the bank details for rent to go into so had a phone call from them asking where it was, only then we were sent the details to set up a standing order. Their reply time averages probably about a month unless they want something- we emailed a couple of times about things, never received a response and then we were emailed asking to look for the owners car keys as she left them behind- but got no acknowledgement of our previous email! We were then incorrectly and unlawfully issued with a Section 21 Notice (basically the piece of paper that says the owner wants their house back, have a cheeky google if needs be, we had done nothing wrong). Goodchilds were politely advised of the 4 errors of the Notice that had been issued, no acknowledgement from the member of staff we'd been 'allocated', nothing at all. (Still had no reply from our other email either!). Escalated the issue up to the manager/owner who was extremely apologetic and told us not to worry, it had been wrongly issued, he would speak to the staff member, we didn't have to move etc etc. We'd already found somewhere else to move and informed them, again by email, the date we would be moving- received no response from that. The day of handing the keys back over was painful, staff member was point blank unpleasant and made things uncomfortable, we were given a pen that didn't work to write our new details down and that took nearly 20 minutes. We were told full deposit to be returned, nearly £1,000 of my money took a month to be returned. Contacted deposit scheme who said it had been released and was basically sitting in their account waiting accumulating interest waiting to be transferred, all the while we have moved into another house and were further out of pocket. We tried chasing and chasing to no avail. Emails unanswered, phone calls not returned and if you want to speak to a member of staff, they're always 'on lunch', 'on a viewing', or 'on a day off'. Estate agents typically have a bad name, but jeez I know now why...

Unprofessional and lack of communication between staff, viewed a property and was told it had no interest, went to the office to put the money down and had gone 5 days prior! Had time off for nothing!

1 star and that is being generous ,I can't believe what they get away with ,they lie and I've been cheated out of late payment costs ,as a landlord I put my trust in them for 8 years ,no more I've had enough ,high cost repairs ,unhappy Tennant's ,I sort most of it myself and Tennant's are happier ,renting 1 property costing with v.a.t 97 quid ,I've changed estate agent getting a better service for 48 quid ,so much damage done by previous Tennant's which I have had to pay for instead of coming out of their bond deposit ,theft of fixtures and fittings which too I've had to replace at my cost ,ridiculous ,this company should not be allowed on rentals.oh and by the way you will get a sympathetic ear from Vicky when Jason is not doing his job properly but she is his wife .I've had nothing but problems with this company and Tennant's ,I've had my property valued and its worth 10 grand less with damage ,avoid or use at your own peril and expense .

Very poor quality. Very unprofessional behaviour. When letting property of them be careful because they hide information....when have some problem with the property they don't put attention. When is time to bring back deposit they lie for many many things to do not do it. The most worst agency ever.

The worst agency ever. I don’t even know where I should start. I rented with them for 6 months, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “ and when I try to finish my contact with them they want to pay additional money 75 pounds.

The worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it? Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless. Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one 😂. Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason. I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well