Dear Lee, Thank you for taking the time to leave your feedback. I'm sorry that we have not been able to meet your expectations during this process. Our team is doing their best to keep up with demand but there are some limitations in our systems which can make it difficult for us to get back in touch quickly when a customer misses a call. Your frustration is understandable and I want you know that I've passed on your feedback internally so we can continue working towards improving this experience for all of our customers. We appreciate you taking the time to share your thoughts with us and look forward to hearing from you again soon!