The worst agency ever. I don’t even know where I should start. I rented with them for 2 years, and everytime I had a problem I sorted it myself, they could never get in touch with the landlord, everytime I was calling em the answer was “ we’ll give you a call back “. Ive been waiting for my deposit back for a month because the landlord was accusing me for damage in the house that was actually there before I moved(as I have pictures taken by the agency) . And they didn’t let me know that they will take out 162.50£ out of my 862.50£ deposit for damage repairs. Its a bit funny how is a fixed price isn’t it? Anyway, I had to get the pictures to show them to Vicki cuz for some reason they didn’t have them in the system anymore. Another funny thing here, how can you lose some pictures of a tenancy agreement especially when I had to sign every single page of pictures which is a bit useless. Also 2 years ago when I moved there, I had an annual gas check and they removed the gas pipe from the cooker. And this year the landlord accused me for removing the pipe and changing the cooker to an electric one 😂. Why would I remove a gas pipe? And the landlord said he will charge me for fitting the pipe back. How can you do that when I have a certificate from British Gas saying they shouldn’t have a gas pipe in the kitchen due to safety reasons. Thankfully I kept the paper and everything else and they charged me only 70£ for the bushes which at the beginning I remember Vicki said only50£ but in the end it was 70£ for some reason. I definitely don’t recommend this agency. They will never help you, never answer your questions and they’re very ignorant as well

I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they weren't exactly free-flowing when I contacted them as a tenant). I submitted my notice to vacate, then... nothing. For over a month. I chased up the process, and received an email from Vicky asking if I'd had chance to check over photographs she had sent me (she hadn't sent any at all). I responded immediately and again... nothing. I eventually heard back a couple of weeks later, with information Goodchilds had instructed a damp specialist to survey the property. After that it was complete radio silence. I couldn't get any response from emails at all, and when I called up by some freak coincidence Vicky was never there. I was constantly told she was out of the office, and would call back tomorrow (this despite the fact I actually overheard her in the background on one occasion). Obviously, she never did call. At this point I'd been waiting for two months and not heard a peep from Goodchilds when I could expect my deposit back - or even how much I could expect. So, having run out of options I opened a dispute through MyDeposit (the holding company for the deposit money). I submitted as much information as I had available, and had to wait for it to be assigned to an independent adjudicator. After two more months, the case was finally settled. It turns out, Goodchilds had not only claimed the full £900 to cover the cost of repairing damp damage, but also a further £250 for a professional clean of the property. I have to say I was quite taken aback when I saw this. Goodchilds at no point communicated to me how much of the deposit they intended to keep, then suddenly when it comes to claim they want above and beyond the amount I paid for a deposit. Luckily, the arbitrator seemed to see straight through their pretty feeble and hopeful case. They allocated just 10% of the damp repair money to Goodchilds - a mere £90. Bear in mind this is an expert legal dispute arbitrator, who read through all of the facts given to them (including a damp survey provided by Goodchilds) and pictures taken, and based off of all that, determined Goodchilds were entitled to just £90. I'd be lying if I said I didn't get more than a little satisfaction from this, I doubt that even covered the cost of the survey itself - let alone the months of lost revenue while the property was still up for rent (yes, they put it back up for rent straight away, so make your own mind up exactly how bad this supposed damp issue was). I was thrilled to finally have the whole process come to an end in my favour, no thanks at all to Goodchilds themselves. I write this review as an enormous "Buyer Beware" tale for anybody else thinking of renting with this Goodchilds branch. Do not expect them to play ball when you move out, do not expect them to be forthcoming with any help in the process, be ready to put up a fight, and do not let them rest until you have your deposit back. They won't make it easy.

Whilst obtaining tenants

Whilst obtaining tenants efficiently, the finalising of a managed property from one client has been a nightmare, approaching six months from the end of the tenancy Belvoir have still not submitted a claim for deposit claim for garden maintenance as for six months the tenant did not maintain the garden whatsoever, resulting in a cost of over £1400 for garden maintenance the garden being approx 1 acre. I have tried to contact them by personal visits, e mail and telephone calls, but no one will reply. I have offered to take over the dispute myself if they return the 6 months manage,net fees, their reply was I can take over the dispute and do the work for them, but they will not return the management fees which they took for supposedly doing the work. I am lead to believe that in the last twelve months their lichfield branch, which is not franchised but run by Belvoir head office themselves they have got through four managers, and countless number of staff. I have today emailed their ceo asking him to call me to hopefully finalise this catastrophic handling of the situation, I await with baited breath for the phone to ring.