Appalling from start to finish, will never use again and do not recommend at all. House we moved into was filthy, took 24 solid hrs to clean it, and 200 wipes just on the kitchen; blueberries were on the floor, food stuck in the cupboards along with dirt and grease. When we picked the keys up the member of staff said to us 'it might need a bit of a clean', that was after she had been and taken photographs of the place; not sure that reflects particularly well on a business if they're happy to hand keys over for properties like the state of ours was. We were given 1 front door and 1 back door key, told to pay to get them cut, send the receipt and Goodchilds would pay (this was February... still no money from them but we did as we were told to so out of pocket, yes a small amount but it's the principle). Next step was rent- failed to tell us or give us the bank details for rent to go into so had a phone call from them asking where it was, only then we were sent the details to set up a standing order. Their reply time averages probably about a month unless they want something- we emailed a couple of times about things, never received a response and then we were emailed asking to look for the owners car keys as she left them behind- but got no acknowledgement of our previous email! We were then incorrectly and unlawfully issued with a Section 21 Notice (basically the piece of paper that says the owner wants their house back, have a cheeky google if needs be, we had done nothing wrong). Goodchilds were politely advised of the 4 errors of the Notice that had been issued, no acknowledgement from the member of staff we'd been 'allocated', nothing at all. (Still had no reply from our other email either!). Escalated the issue up to the manager/owner who was extremely apologetic and told us not to worry, it had been wrongly issued, he would speak to the staff member, we didn't have to move etc etc. We'd already found somewhere else to move and informed them, again by email, the date we would be moving- received no response from that. The day of handing the keys back over was painful, staff member was point blank unpleasant and made things uncomfortable, we were given a pen that didn't work to write our new details down and that took nearly 20 minutes. We were told full deposit to be returned, nearly £1,000 of my money took a month to be returned. Contacted deposit scheme who said it had been released and was basically sitting in their account waiting accumulating interest waiting to be transferred, all the while we have moved into another house and were further out of pocket. We tried chasing and chasing to no avail. Emails unanswered, phone calls not returned and if you want to speak to a member of staff, they're always 'on lunch', 'on a viewing', or 'on a day off'. Estate agents typically have a bad name, but jeez I know now why...