Was with M&M Leighton Buzzard for 7 years. Although I negotiated an initial deal with them to have a discounted fully managed service, there fees kept creeping up over the years; So I finally decided to self manage the property (Their service was standard and nothing special). At the start, I naively signed their contract when I bought a tenanted house through them. In that contract there was a clause to state that if I decided to keep the tenant and self manage the property, I'd have to pay a £1000 exit fee!! So after paying their commission for seven years, I still had to pay this to get out of the contract. My advise is if you sign up with them, insist on removing such clause else go to other agencies who do not have such clause.
Edit: I had to wait 4 days for a reply on my enquiry. I am unsure who you spoke with last week, but it was not me and it would explain how you never replied to my enquiry. You mention that you have been trying to get a hold of me, however, you only contacted me after I posted this review, never before. A lot of personal information requested (that I had already included in my original message) just for a viewing. No other agency in Leighton Buzzard as requested for so much information. In the end, a very poor service and time wasting. Would not recommend!! VERY disappointing considering they positive reviews. They don’t seem to have the capacity at the moment to respond to queries. Quite difficult to get a hold of, even though they keep publishing properties.
I have been searching for a rental property and have had 2 unpleasant experiences with M & M properties, in particular an agent named Dan. The first time I contacted Dan to arrange a viewing, I had been assured the property was a top floor flat. Me and my partner both took the day off work losing a dual income of around £300. We didn't mind as we were certain we were going to apply for the property and just wanted to give it the once over before. Upon entering the building we quickly realised the property was not on the top floor. The manager from the office did phone to apologise and said Dan would be calling in the week to also apologise. Speaking with Dan I received an incredibly insincere apology with no regard to the time and money lost due to this error. He did however mention they had some new builds due for completion and we would be contacted to view them before they went online. To his credit, Dan did call to let us know but also disclosed these properties were way over the budget we had previously disclosed. Although disappointed with the agency, we are very tied to the area and decided to try again and arranged a viewing of another property with Dan. 2 hours before we were due at the viewing, it had been cancelled. More time off work and money lost. The property in question was updated as 'let agreed' over the weekend, I didn't think anything of it as I was certain someone would have contacted to let us know if the viewing was no longer going ahead. Incredibly disheartening experiences.
They never do what they say they’ll do, they ignored messages, requests, they don’t have al, the details of the properties advertised and don’t even bother to ask the landlord or get back to potential tenants, the list is endless, I won’t recommend landlords to use their inefficient service, they’re time wasters.NegativeResponsiveness, Quality, Professionalism
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27-29 Hockliffe Street, Leighton Buzzard, LU7 1EZ, UK, LU7