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M & M Properties - Leighton Buzzard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

Dear Jorge, sorry you felt the need to review us with one star without any context. Unfortunately, we are unable to help with your rating as we are not aware of your name nor a reason you would review us in such a way. Maybe you have confused us with another company? Please do get in touch so we can understand your relationship to our business as at this point, we cannot see any contact between you and us. Sales 01525377733 or Lettings 01525371997. Regards, M&M LB.

1.00 /5
Reply from agent

Dear Jorge, sorry you felt the need to review us with one star without any context. Unfortunately, we are unable to help with your rating as we are not aware of your name nor a reason you would review us in such a way. Maybe you have confused us with another company? Please do get in touch so we can understand your relationship to our business as at this point, we cannot see any contact between you and us. Sales 01525377733 or Lettings 01525371997. Regards, M&M LB.

1.00 /5

Was with M&M Leighton Buzzard for 7 years. Although I negotiated an initial deal with them to have a discounted fully managed service, there fees kept creeping up over the years; So I finally decided to self manage the property (Their service was standard and nothing special). At the start, I naively signed their contract when I bought a tenanted house through them. In that contract there was a clause to state that if I decided to keep the tenant and self manage the property, I'd have to pay a £1000 exit fee!! So after paying their commission for seven years, I still had to pay this to get out of the contract. My advise is if you sign up with them, insist on removing such clause else go to other agencies who do not have such clause.

Reply from agent

Dear Mr Razak, We are sorry to read you review some 3+ years after we ceased managing your property. We regret that giving you a vastly reduced management fee for many years and then reducing our termination costs was not enough to satisfy you. This was a property we managed for the previous client for some 11 years without complaint. We note no complaints were made by you regarding our service to you over the years. We pride ourselves on 38 years of being Leighton Buzzards premier letting agent with 17 fully trained staff, 4 ARLA (Propertymark) licensed staff who have over 100 years combined experience, 24/7 reporting system for clients, processing over 1.5 million pounds of rental transactions monthly, servicing over 2000 clients (landlords/tenants) and being a truly independent company firmly rooted in the history of our town. We are sorry our fees did not suit your investment model however, we value our service and expertise very highly and as such wish you every success with the agents you choose to employ in future.

1.00 /5

Edit: I had to wait 4 days for a reply on my enquiry. I am unsure who you spoke with last week, but it was not me and it would explain how you never replied to my enquiry. You mention that you have been trying to get a hold of me, however, you only contacted me after I posted this review, never before. A lot of personal information requested (that I had already included in my original message) just for a viewing. No other agency in Leighton Buzzard as requested for so much information. In the end, a very poor service and time wasting. Would not recommend!! VERY disappointing considering they positive reviews. They don’t seem to have the capacity at the moment to respond to queries. Quite difficult to get a hold of, even though they keep publishing properties.

Reply from agent

Dear Diogo & Vanessa, We were sorry to read this review but feel compelled to exercise our right of reply. In doing this, we will reply to your separate one star reviews as one of the same. As stated previously, we do believe we have spoken with you when you sent one of three enquiries on 22/07, 23/07 and 24/07 about the same properties. We emailed you on the 26/07 after your review to inform you that you had been spoken to previously, of which you didn’t reply for six days. I note that we have not had a response from our email to you dated 01/08 asking you to call us to discuss arranging potential viewings. Six days in the lettings industry can see a significant change in property availability, meaning there is a good chance that the properties you originally enquired about may not still be available. As a trusted market leading agent, our qualification process with all applicants must be followed. As you can appreciate, we aren’t able to view with every enquiry we get as the situation relating the applicant may not be suitable for the property/landlord client and vice versa. Equally, some tenants may unfortunately not be in the position to pass the reference check criteria and its therefore critical that we establish the facts relating to any prospective tenant before an applicant views a property. This is standard industry practice to minimise disappointment where references fail after the reservation stage. You were asked for the information that we required as you had not provided all the information in your email. Again, very standard industry practice. It is odd that you mention you have been asked the same qualifying questions several times, yet claim we haven’t contacted you. This statement seems to be at odds with the facts. As stated in the email sent to you on 01/08 we are happy to speak with you to obtain all the information we require to the qualifying questions and to see if we have any suitable properties for you to view. Please call the office on 01525 371997 so that we can help. **Discrimination** I must make you aware that we take accusations of discrimination very seriously and strongly refute your accusation which will be referred to our legal team. M&M Properties are licensed by ALRA Propertymark and are the most recommended and renowned agent in the area. We have traded for some 37 years acting on behalf of thousands of landlords, and providing a high standard duty of care to thousands of tenants from a multitude of ethnicities, nationalities, religions and multi-generational families . We find your comments extremely upsetting and aimed to damage small local businesses like ours. The same comments are utterly without foundation, and we would ask you to seriously consider the future of this post or provide us with evidence of what you claim in 14 days. Chris Hollins Lettings Manager

1.00 /5
Reply from agent

Dear James, we are sorry you felt the need to review M & M Properties by one star. Unfortunately, we have no details of your name on either our lettings or sales systems so are unable to accept your feedback. Should you wish to discuss this please contact our sales or lettings managers on 01252371997 or 01525377733. Thank you.

1.00 /5

I have been searching for a rental property and have had 2 unpleasant experiences with M & M properties, in particular an agent named Dan. The first time I contacted Dan to arrange a viewing, I had been assured the property was a top floor flat. Me and my partner both took the day off work losing a dual income of around £300. We didn't mind as we were certain we were going to apply for the property and just wanted to give it the once over before. Upon entering the building we quickly realised the property was not on the top floor. The manager from the office did phone to apologise and said Dan would be calling in the week to also apologise. Speaking with Dan I received an incredibly insincere apology with no regard to the time and money lost due to this error. He did however mention they had some new builds due for completion and we would be contacted to view them before they went online. To his credit, Dan did call to let us know but also disclosed these properties were way over the budget we had previously disclosed. Although disappointed with the agency, we are very tied to the area and decided to try again and arranged a viewing of another property with Dan. 2 hours before we were due at the viewing, it had been cancelled. More time off work and money lost. The property in question was updated as 'let agreed' over the weekend, I didn't think anything of it as I was certain someone would have contacted to let us know if the viewing was no longer going ahead. Incredibly disheartening experiences.

Reply from agent

Dear Jordan, I’m sorry to see that you have felt the need to leave a negative review like this, it is a real challenge for us in an undersupplied rental market to avoid these situations, but I agree with you, we could of done better here. It was myself you spoke to after there was some confusion on which floor the flat was on. This was an error on our software system which was miscommunicated by Daniel and this I explained to you at the time when I called to discuss this and apologise. Our team member, Daniel Chandler, who you had initially dealt with called you on his return to apologise for this error also. We felt this was the right thing to do. I hope you can recognise this act of good faith. Daniel does feel that he was sincere in his conversation with you, but I appreciate you may have still be frustrated at the time. Please accept our apologies again. In regard to the viewing you had booked for Tuesday this week, Daniel did in fact call you on the Saturday before but had to leave a voicemail. This message was to cancel the appointment as there were several others to cancel also. As Daniel hadn’t heard back, he then called again on the Tuesday morning but had to leave a further voicemail and sent a text message. We really did try to warn you on more than one occasion as we knew you would be disappointed about this. We are sorry we could not help you and on two occasions we had to let you down. If you are still searching for a property in Leighton Buzzard, I would be delighted to deal directly with you for your property search. We have so many good properties constantly coming up and I would be more than happy, given what’s gone before, to deal with your search personally. Please do contact me if you are still searching on 01525 371997. Kind Regards Christopher Hollins Lettings Manager 01525371997 or chris.hollins@mandmproperties.co.uk

1.00 /5

They never do what they say they’ll do, they ignored messages, requests, they don’t have al, the details of the properties advertised and don’t even bother to ask the landlord or get back to potential tenants, the list is endless, I won’t recommend landlords to use their inefficient service, they’re time wasters.NegativeResponsiveness, Quality, Professionalism

Reply from agent

Dear Giaiel, Thanks for your review. We regret you felt the need to review our services with one star however neither M & M lettings or sales ( Leighton Buzzard) have a record of any interaction you have had with our staff. Please get in touch. We do have a robust over the phone referencing process within our lettings division, so we are really sorry if you have not passed this process and perhaps that is why you have reviewed us negatively? Please do get in contact so we can discuss your experience 01525 371997 - Thomas.mccormick@mandmproperties.co.uk

1.00 /5
Reply from agent

Dear Atki62, Sorry you felt the need to review us with one star without comment. Unfortunately your name isn't visible so we have no ability to know if this review relates to our company or what it is about. Therefore, we can't reply to your one star review. We do unfortunately receive fake and non relevant reviews so it is important for us to ensure this isn't the case and address your feedback. Please do contact our sales or lettings managers in relation to your review should you wish so we can look into this further for you. Of course, you may not choose to meaning we will have to put this down as non relevant. Sales - Michael Sibley - michael.sibley@mandmproperties.co.uk Lettings - Chris Hollins - chris.hollins@mandmproperties.co.uk Sales 01525377733 or Lettings 01525371997. Regards, M&M LB.

1.00 /5
Reply from agent

Dear Marcin, we are sorry you feel the need to leave one star review but unfortunately we do not have any record of your name registered with either sales or lettings. Please call Tom on 01525371997 should you wish to discuss your review.

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27-29 Hockliffe Street, Leighton Buzzard, LU7 1EZ, UK, LU7

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