Dear Aaron, We are sorry to hear you felt the need to review our company the way you have. As you can see by the many five-star reviews from tenants, landlords, buyers and sellers we do strive and succeed in delivering very high levels of service on a regular basis. We regret you feel this was not the case for yourselves. When you report a maintenance issue to us via our FixFlo platform you will be aware that we have to have the issue either inspected by a property manager and or then quoted for by one of our reputable contractors if this is required. The quote then has to be approved with your landlord and as you can appreciate this process takes time from start to finish and even sometimes depending on the type of issue second quotes are required. I can see looking at the notes on the system the many issues you raised during your tenancy were all dealt with in a reasonable time frame and you were communicated with throughout the process. Relating your checkout of the property you rented, this was completed fairly in line with your inventory schedule of condition on move into the property. We also completed a pre-checkout with you ahead of your checkout date in order to ensure we outlined any issues that you would need to resolve. There were some cleaning issues of which were pointed out that you should rectify before handing in the keys and agreed to do. There were no other issues raised on your pre-checkout. On your checkout inspection the same cleaning mentioned hadn’t been done and therefore it was agreed with yourself that £150 would be deducted from your deposit to see to the cleaning as you didn’t do this. Of course, we report back to you within a few days of the checkout being completed to ensure the deposit is finalised as soon as it can be for your sake. To add, if you had done what was asked of you then you would not have been penalised. This cost was agreed with you and you have accepted the deduction via the TDS website along with the rent you owed and had the remainder of your deposit returned. The TDS outline the timeframe in which your landlord has to notify of any deductions once you request the deposit back and your deposit was actually returned sooner than the TDS advisory date. The proof of the cleaning being done has been sent to you and as you were told when you chased the invoice before that our contractors invoice us at certain dates in each month and therefore, we can only send the invoice to you once we receive it. To summarise, you have alluded to our company and staff as being liars and have also suggested in your comments that money withheld from your deposit (at fault of yourselves) has not been used to conduct the necessary cleaning that was agreed. Your accusation of fraud is very serious and we have notified our legal department of your comment. We of course refute your comment as proven above your deposit deduction of £150 was paid to Pineapple Cleaning. As an ARLA Licenced agent (Association of Residential Letting gents) we voluntarily ensure we follow the extremely high standards ARLA set for their members which in turn ensures an excellent service to our clients and customers. We have four established ARLA agents in our showroom who between them have over 100 years of experience in property management and continue to ensure M&M Properties set the standard in the Leighton Buzzard market and build on our position in the market by word of mouth recommendations. We wish you all the best in your new home and should you wish to contact us about this in any further detail please do get in touch at lettings@mandmproperties.co.uk or 01525371997. Regards, M&M Properties Lettings