View Agents

M & M Properties - Leighton Buzzard

Value my property

scroll down for more information

M & M Properties - Leighton Buzzard

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

I have been searching for a rental property and have had 2 unpleasant experiences with M & M properties, in particular an agent named Dan. The first time I contacted Dan to arrange a viewing, I had been assured the property was a top floor flat. Me and my partner both took the day off work losing a dual income of around £300. We didn't mind as we were certain we were going to apply for the property and just wanted to give it the once over before. Upon entering the building we quickly realised the property was not on the top floor. The manager from the office did phone to apologise and said Dan would be calling in the week to also apologise. Speaking with Dan I received an incredibly insincere apology with no regard to the time and money lost due to this error. He did however mention they had some new builds due for completion and we would be contacted to view them before they went online. To his credit, Dan did call to let us know but also disclosed these properties were way over the budget we had previously disclosed. Although disappointed with the agency, we are very tied to the area and decided to try again and arranged a viewing of another property with Dan. 2 hours before we were due at the viewing, it had been cancelled. More time off work and money lost. The property in question was updated as 'let agreed' over the weekend, I didn't think anything of it as I was certain someone would have contacted to let us know if the viewing was no longer going ahead. Incredibly disheartening experiences.

review by j s

Reply from agent

Dear Jordan, I’m sorry to see that you have felt the need to leave a negative review like this, it is a real challenge for us in an undersupplied rental market to avoid these situations, but I agree with you, we could of done better here. It was myself you spoke to after there was some confusion on which floor the flat was on. This was an error on our software system which was miscommunicated by Daniel and this I explained to you at the time when I called to discuss this and apologise. Our team member, Daniel Chandler, who you had initially dealt with called you on his return to apologise for this error also. We felt this was the right thing to do. I hope you can recognise this act of good faith. Daniel does feel that he was sincere in his conversation with you, but I appreciate you may have still be frustrated at the time. Please accept our apologies again. In regard to the viewing you had booked for Tuesday this week, Daniel did in fact call you on the Saturday before but had to leave a voicemail. This message was to cancel the appointment as there were several others to cancel also. As Daniel hadn’t heard back, he then called again on the Tuesday morning but had to leave a further voicemail and sent a text message. We really did try to warn you on more than one occasion as we knew you would be disappointed about this. We are sorry we could not help you and on two occasions we had to let you down. If you are still searching for a property in Leighton Buzzard, I would be delighted to deal directly with you for your property search. We have so many good properties constantly coming up and I would be more than happy, given what’s gone before, to deal with your search personally. Please do contact me if you are still searching on 01525 371997. Kind Regards Christopher Hollins Lettings Manager 01525371997 or chris.hollins@mandmproperties.co.uk