Dear Mr Kumar Thanks for clarifying and we can now trace your wife’s service. We thank you for your review in which you give 1 star and attribute this to professionalism. You will see from the reviews on google and allagents.co,uk that we receive very few negative reviews from landlords so we are super disappointed to see this. You have not stated why you feel our professionalism was lacking, so for the record we clarify that our relationship with you ended when an already heavily discounted “fully management contract” was ended by you whilst still retaining the quality tenant M & M Properties had installed for you. At no stage have you questioned our professionalism during or after our management aside from your google review. Your property was let under our Milton Keynes promotion that ran in 2019. This promotion was offering a very low management fee in exchange for a tied in period of management. You ended this to save on management fees and paid the contractually agreed cancelation fee. We are sorry if this has prompted you to leave your review but we stand by our position and wish you every success with your tenants over in Milton Keynes. If your tenant does leave in future we would be very happy to provide you with our find only service at a discounted rate for your next tenant. Thank you for your feedback.

Dear Joy, thank you for your comments however we believe this review is an old review as we have no record of your name on our system apart from 2019. As you may or may not know the Tenant Fee Act of 2019 states that fee's are no longer due by tenants (after June 2019) for applying for a rental property so therefore we believe your review is an old reiew from many years ago. You would not have paid fee's to M&M Properties after June 2019. Prior to the Tenant Fee Act of 2019 your fee’s paid would have been non-refundable should you have failed a reference process or withdrew from an application prior to move in. Should you wish to speak to one of our team please call us on 01525371997 or email lettings@mandmproperties.co.uk.

Hello Mr Beeston, thank you for your feedback. Should you wish to discuss your rating of our services in more detail please call us on 01525 371997 / 01525 377733 or email lettings@mandmproperties.co.uk / sales@mandmproperties.co.uk. Thank you.

Dear Jordan, thank you for your feedback. As your review has no comments to it please do get in touch if there is anything you are not satisfied with during your dealings with our company. We take all feedback seriously and would like to help where we can to resolve any matters. Many thanks, M&M

Hello Mina, thank you for your feedback. We have reviewed your feedback and at this stage we do not have any records of your name being registered as a client of M&M Properties Leighton Buzzard on sales or lettings. It could be possible this feedback could have been for a different agent. If you have genuinely had a bad experience with M&M Properties Leighton Buzzard then please do contact us so that we can investigate your complaint. M&M Properties.

Hello Mr Holland, we are sorry to say but we feel your review has been directed at the wrong M&M Properties as we have no record of you as a tenant with our company. We are an independent company based in Leighton Buzzard however we do appreciate there are other companies nationally with the same name. Please call us to discuss on 01525371997 should you wish. We would kindly ask this review is removed and reposted to the correct company. Many thanks, M&M LB. RESPONSE TO UPDATE: Hello Mr Holland, thank you for your update. Unfortunately this still doesn't help us help review your feedback as we are still unable to trace yourself or your tenancy to our company. As mentioned, please do call us on 01525 371997 and ask for Tom who can talk this through. Many thanks, M&M LB.

Dear Charlie, We are sorry to hear your disappointment at not securing your desired rental property. Unfortunately we note that the landlord client turned down your application on this occasion and we see that you have had a full refund of your holding deposit in line with the law. Good luck with your search for a new home. If you have any further queries please do not hesitate to contact me on Christopher.hollins@mandmproperties.co.uk (Christopher Hollins) Lettings manager.

Thank you for your review and sorry to hear about your pre viewing experiences. Having operated since 1986 we take accusations of this kind extremely seriously. We refute your allegation regarding discrimination in the strongest possible terms. The rental market in Leighton Buzzard has been incredibly busy since the release of lockdown by the UK government on the 13th May 2020. We have often received multiple applications for the same property especially in certain property types. It is now a requirement for agents to pre-qualify interested parties in the most meticulous way to ensure footfall and human contact is minimised during the letting process. To this end, we are mandated to ensure that only viewings that have the most likelihood of success (for the tenants and landlord alike) are conducted. This sadly means only showing properties that are in high demand to working professional tenants where our landlord clients have stipulated the same. We are sorry that we cannot help you with your search on this occasion but wish you every success of finding a property in our lovely market town, be it a property we are advertising or another competitor.

Hello, thank your for your feedback. Unfortunately we do not recall you as a client of M&M Properties under sales or lettings but should you feel the need to speak to us about your experience if you have been in touch with us please do call on 01525 371997 or email sales@mandmproperties.co.uk or lettings@mandmproperties.co.uk. Thank you.

Thank you for your feedback. We replied to the first post you made a few months ago but since google have updated their settings all our responses have been removed. It is disappointing to see your feedback and we take all feedback very seriously. As you are aware the Tenancy Deposit Scheme adjudication that took place relating to your deposit at the end of your tenancy does contradict your comments. The Tenancy Deposit Scheme is an independent and impartial body who adjudicate when a resolution can’t be reach between the landlord and tenant, which was unfortunately the case with your tenancy. I believe that the finalised adjudication by the Tenancy Deposit Scheme was fair for both parties involved. The checkout process is carried out inline with the inventory you were provided with at the start of your tenancy, this included photos. This is the fairest way for the checkout to be conducted and is the same for all our properties. Tenants are entitled to use any professional cleaning companies, our cleaning companies are only used when a tenant has failed to comply with their obligations and aren’t forthcoming to resolve any issues. But I must add that no work is carried out without the tenants being made aware of the costs. Having checked the records for your tenancy, I can confirm that monthly inspections were not requested. To clarify, we do not do monthly inspections on any of our properties as this would be unreasonable. Inspections are carried out either quarterly, six monthly or annually depending on the owners instructions of each property. If you would like to discuss this then please don’t hesitate to contact myself. Regards Chris Hollins Lettings Manager