Dear Diogo & Vanessa, We were sorry to read this review but feel compelled to exercise our right of reply. In doing this, we will reply to your separate one star reviews as one of the same. As stated previously, we do believe we have spoken with you when you sent one of three enquiries on 22/07, 23/07 and 24/07 about the same properties. We emailed you on the 26/07 after your review to inform you that you had been spoken to previously, of which you didn’t reply for six days. I note that we have not had a response from our email to you dated 01/08 asking you to call us to discuss arranging potential viewings. Six days in the lettings industry can see a significant change in property availability, meaning there is a good chance that the properties you originally enquired about may not still be available. As a trusted market leading agent, our qualification process with all applicants must be followed. As you can appreciate, we aren’t able to view with every enquiry we get as the situation relating the applicant may not be suitable for the property/landlord client and vice versa. Equally, some tenants may unfortunately not be in the position to pass the reference check criteria and its therefore critical that we establish the facts relating to any prospective tenant before an applicant views a property. This is standard industry practice to minimise disappointment where references fail after the reservation stage. You were asked for the information that we required as you had not provided all the information in your email. Again, very standard industry practice. It is odd that you mention you have been asked the same qualifying questions several times, yet claim we haven’t contacted you. This statement seems to be at odds with the facts. As stated in the email sent to you on 01/08 we are happy to speak with you to obtain all the information we require to the qualifying questions and to see if we have any suitable properties for you to view. Please call the office on 01525 371997 so that we can help. **Discrimination** I must make you aware that we take accusations of discrimination very seriously and strongly refute your accusation which will be referred to our legal team. M&M Properties are licensed by ALRA Propertymark and are the most recommended and renowned agent in the area. We have traded for some 37 years acting on behalf of thousands of landlords, and providing a high standard duty of care to thousands of tenants from a multitude of ethnicities, nationalities, religions and multi-generational families . We find your comments extremely upsetting and aimed to damage small local businesses like ours. The same comments are utterly without foundation, and we would ask you to seriously consider the future of this post or provide us with evidence of what you claim in 14 days. Chris Hollins Lettings Manager