I came across Belvoir Lettings through my daughter renting a student house in Leamington Spa. She is my youngest, and we have had some very mixed experiences through 7 years of our older children renting student accommodation. Belvoir have been completely thorough and professional from the very beginning, and as a Landlord myself, I can appreciate how comprehensive they are being through their service aiming to protect both landlord and tenant. When I finally met with them, they were a friendly and happy team, who clearly place customer satisfaction high in their priority list. The only reason I have not given 5 stars is we have yet to experience the conclusion of their tenancy which is a critical part of the service.
Edited as had some issues with my deposit. Got the flat in a complete state and left it in a better one than I found it. Probably the best student estate agents in Leamington Spa - but still ripping off Students!
Decent place but not open long enough
Used this estate agent for 2 years and had no end of hassle and stress from them. They were incredibly unhelpful and we were very lucky to have a super landlord who told us to come to him directly rather than having to deal with Belvoir. Wouldn’t recommend, especially for students.
Terrible experience with lettings. Had to chase multiple times for confirmation of viewing times. I would have to call to confirm the viewings as they wouldn't respond on email, and they would tell me "sorry, the property is now gone". Frustrating experience. Avoid.
Having used Belvoir for both letting and attempting to sell our property, we feel well-placed to provide a balanced review, unfortunately, our experience has been disappointing on both fronts. During the letting process, Belvoir fully managed the property. However, we were let down during the check-out inspection at the end of the tenancy. Important issues were either missed or not addressed appropriately, which led to unnecessary complications and delays. For a fully managed service, we expected a far higher standard of care and attention to detail. Despite this, we decided to give Belvoir another chance by instructing them to sell the property. Regrettably, this only added to our frustrations. While there appeared to be interest from potential buyers, Belvoir failed to convert many of these into viewings. Over the course of nine weeks on the market, communication was minimal and lacked any proactive strategy or feedback. When we finally contacted them to express our concerns and withdraw the property from the market, they were swift to action the withdrawal, but are yet to respond on the points raised. Overall, we found the service underwhelming, and we would not recommend Belvoir based on our experience with both their letting and sales departments.
Moved out over a month ago (31st July). Today is 1st September and we are still yet to receive the deposit back on the property, nor the costs from the landlord to be taken from the deposit. They are slow answering/responding to our emails, saying that things will be sent to us by the end of the day, then we get no response. For any Warwick students, go somewhere else to rent your student property. It isn’t worth the stress and how painstakingly long it takes for them to sort/fix anything. You have to follow up emails pretty much everyday, and despite clearly stating issues in an email, they will still not understand you and delay any process further.
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22/23 Denby Buildings Regent Grove, Leamington Spa, CV32 4NY, UK