Dear Anna.. Thank you for taking the time to write a review... I am in Antigua at the moment but I do hope my replying shows you how concerned i/we are regarding your input. We are very very sadly between a'rock and a hard place' with your property....your landlords will not allow us to use our own contractors but we have to rely on theirs of whom we are not allowed to contact directly.. These particular landlords own many student properties both in Leamington and Coventry.. We have battled with them to request that we use our reliable contra tors.. But despite my comminication previously it seems all to no avail. I can assure you that Sue Harvey your property manager has reported your issues repeatedly and been promised resolutions.... She has been texting me this evening.. We have all the evidence to show you this that we have 'upheld our side' to you repeatedly. Anna.. I/we are so very disappointed and cross.. Not with you at all but you can imagine why we are. Despite this, your landlords are super people but it serms once again.. Their contractors have let thrmdoen.. Us down.. But more importantly... You and your colleagues... For that we are truly sorry. Please don't hesitate to arrange to come and see us at our office.. Even if you just want to vent. We wish you all the very best for your future and once again.. So sorry you have endured these issues. Kindest wishes.. Sue, John and your Belvoir team.