Hi, I am deeply saddened to see this review on here as the owner. As you state, it is a LET-ONLY property whereby our only relationship with the landlord is to find them tenants and provide all relevant documentation at the inception of the tenancy, this is when our relationship ceases, otherwise this is unfair on our landlords who pay us to manage their properties as I am sure you understand. But we are of course unhappy to hear of the issues you have faced in not being able to contact them. I do know our Student Manager has helped you all she can when she has every right to do nothing at all but as you know this has not been the case. I have just spoken to Sylvia ( Student Manager) on a Sunday and she is most hurt as she has been trying to help you all she can whilst attending to over 800 'MANAGED' students whose landlords pay us to assist them, unlike a LET-ONLY landlord. It is very unfair of you to release this tirade towards us when we have no control of your tenancy or landlords whatsoever, it is the same as blaming you for something someone else has done! In regard to your comment about us re-letting the property, we re-let this back in November 2018 and had no knowledge of these issues and I can prove to you that we have not had problems of this ilk with these landlords in the past. Your comments are extremely far off the mark regarding how we treat and care for our students, you will find that we sponsor your University year on year out of our hard-earned family-owned, family-run business, we currently have two Warwick University students working for us, one of whom is work-experience and you will find that several of our employees are ex-University students. So you can see that we hold our students in high-regard. Nonethless I personally understand your frustration as this has also caused our team frustration in having to become involved in a landlords issue that should not have occured for you or us, suffice it to say, we will be sending your landlord your reveiw so he can see what we have suffered in regards to our reputation when it is unfounded from our side. I would very much like for you and your collegaues to arrange to come to the office so we can try once again to assist you in the best way we can, we will let you sit with us and see us try to gain contact from your landlord, we are a friendly, caring 'bunch' so please dont feel that there will be confrontation at all, that is not our aim. Please try not to let this spoil your time here in Leamington Spa, but rest assured we will be looking into this with your landlords as we expect all of our students to be taken care of whether it is let-only or not. Kindest Wishes, Sue Warburton, Owner ( Office Manager) Please feel free to email me directly: sue.warburton@belvoir.co.uk