Dear Eddie Thank you for leaving this review, although we are obviously not happy with the content! I have carried out some research and have seen that we had clearly let you down on some instances. I/we are truly sorry and I/we can assure you none of it was intentional and is not our normal service standards. As Tracey replied into her email reply to you, she has passed your comments onto the relevant new members of the team and to us as a whole. We can only learn from mistakes and I/we can assure you we will. Please try to remember us in a positive light! Please do take care and stay safe. Kindest Regards Sue, John and the Belvoir team :-)