Dear Daniel Thank you for taking the time to leave us your review and we fully understand your frustrations, regarding the 'internet'/elevator/heating/common area. We cannot apologise enough for these issues but as I am sure you understand, these are maintenance issues for your landlord to fix/resolve as soon as we have reported it to them, and I can assure you that we have evidence to prove we constantly addressed these problems. I also know that 'parts' for elevators etc have been hard to obtain let alone the huge delays in goods being received into the UK in order to fix issues, it is a problem many of our contractors are facing in this present climate. I must reassure you also that when you mention 'scamming you out of your deposit and different fees', this is actually incorrect. Legally we are not permitted to charge any 'fees' whatsoever that don't fall under the remit of the 'Tenant fee Ban' 1/6/20, Government legislation, we here at Belvoir are fully-audited annually, not only on our finances but on our strict adherence to the letter of the law, of which there are over 140 in our industry! We are fully aware that students very sadly believe or think that agents 'scam' them or 'take their deposits' for their own gain, but I can wholeheartedly assure you that we here at our family-owned agency do not ask nor receive any commissions from our contractors, the invoices you pay are 'as is' and they are paid directly to the contractor/cleaner. Our absolute best, most efficient and easiest deposit return is to find the property clean and ready for the next students to inhabit, resulting in us just having to check the property and return your deposit. We would never 'scam' anyone, so please don't think that. We sincerely wish you all the best for your future and we are sad that you have felt this way about us. Best Wishes Sue, John & your Belvoir Student team