Dear Ben I/we are very sorry to hear how you feel about us here at Belvoir. I have spoken and seen the correspondence to and from the team and your landlord involved in your issue with a faulty dryer. We do fully understand and appreciate that you have paid in your rental for a working appliance, however as with all things in life, sometimes they break or just don't work for whatever manufacturing reason. I do know that your landlord attempted to get it 'fixed' in the first instance and as this wasn't successful, he then ordered a new one and replaced it. I am afraid he cannot do more than that and is not expected to. I am afraid with the current economic climate, I can sadly assure you that 'everything' is now taking a lot longer to be delivered. I do know for a fact that we never 'forget about any problems' we are a family-owned and family-run business and that is not our 'modus operandi' at all and neither will we accept that from our teams, I have seen the evidence of 'all' the many emails back and forth so I know your frustrated comment to not be true. I have also been informed that your landlord has 'gone above and beyond' for you in regards to fixing/replacing issues that are in fact your as the tenants responsibility. I have also seen an email sent from your landlord to our team this week regarding his own perceptions on your repeated communications. As a student, you are of course entitled to be given the exact same level of care as any other tenant and we will continue to provide this for you. Sadly, you will find when you have your own property, that appliances and maintenance issues rarely get replaced or fixed within a quick timeframe, let alone that of a rental property. I am currently having to dry my washing on the radiators at home whilst using a de-humidifier, as is my 87 year old father, so we do know how you must have been very frustrated with not being able to dry your clothes! I also know that your landlord has reimbursed you for the cost of you drying your clothes, so that's a consolation for you. We wish you a very merry Christmas and a great New Year Ben and as I said, we will continue to support and provide you with your tenancy needs. Best Wishes Sue, John & your Belvoir teams.