Dear Theo Receiving a testimony like this really does mean so much to us all. We are delighted you are happy as that is our sole intention! Thank you so very much for taking your valuable time to leave this super review! Kindest Regards Sue, John & your Belvoir team!

Dear Om Thank you for taking the time to leave a review. We are a little confused as we are open the same hours as many other UK agents and are often in the office a lot later, especially during busy times. Please be aware, we don't carry out student viewings nor do our students accept viewings between Xmas & New Year, unless they allow, which given the status of COVID during this last holiday period - you can appreciate that they did not and nor did we want to cause them concern by asking to enter their properties. We appreciate all our reviews despite some negatively impacting our business - so in order for us to understand what you mean and for your tenancy to get off to a contended start for you with us, please do email your Student manager directly: student.leamingtonspa@belvoir.co.uk to let us know why you were dissatisfied with our opening hours? We sincerely look forward to welcoming you to becoming one of our fabulous Belvoir student tenants! Take care Kindest Regards Sue, John & your Belvoir Student team!

Dear Mr Fairbrother Thank you for taking the time to leave this 3 star review, however 3* is not the level of service we wish to give our clients. I understand you are a guarantor to one of our student tenants and you have had frustrations in regard to the split utility bills on a 23 bedroom property, my Student Manager has informed me of this now and has said she does understand why you have been frustrated, it has been an on-going issue. I believe it is almost resolved now, but we do sincerely apologise for your disappointment that we understand and is reflected in this level of review. Please don't hesitate to contact us/me if you feel you wish to discuss this or any matter further, thank you. sue.warburton@belvoir.co.uk Kindest Regards Sue, John & your dedicated Belvoir team

Hi Pandazia Thank you for your neutral google review, however we can see you are a local guide, but in Croydon? We have checked our records and you are not and have not been a tenant of ours, so we don't understand why at 1 AM on a Sunday morning you decide to leave a 3 star review with no explanation? We do know that some local guides like to leave random reviews in order to get their 'score up' in order to maintain a local guide status, sadly this is rather unfair given our business has never had any dealings with you nor would we at 1am on a Sunday morning, especially from Croydon which is nowhere near Leamington Spa? I can see that you have also left other companies 3 star reviews with no explanation also at 1am this Sunday morning?? Could you kindly contact me directly at sue.warburton@belvoir.co.uk so you can kindly discuss with me why you have left this what is deemed as a negative review on our Google account? Many thanks, Sue & John Warburton - Family business owners.

Dear Ella Thank you for taking the time to express your disappointment. I have asked the teams what issues you had and they have commented as per below: Student team: She was a tenant for 2 tenancies, sept 2021 to july 2023. Can’t have been that bad if she renewed? Not sure what she isn’t happy about. Think they may have had some trouble with contractors the landlord arranged, where they repointed the building which was quite messy/ went on for a while. But I’m not really sure what her issue is tbh. The Property maintenance team: This tenant also moved out in April 2023 and I can’t find any complaints or anything from her? So, we are sorry Ella, we would require more information, please feel free to email me directly if you wish to, if not, we are so sorry you feel this way but we wish you all the very best in your future. sue.warburton@belvoir.co.uk Best Wishes Your Belvoir Team.

Hi Brandon, could you kindly let us know why you have only left a 1* review please? Thank you

Dear Samarth Thank you for taking the time to leave us your 1 star, I believe you are a student, please do contact us to let us know why you are so disillusioned with us here at Belvoir, we don't wish any of our tenants to be unhappy. Kindest Regards Sue, John & your Belvoir team

Dear Max Thank you for taking the time as a student to vent your frustrations towards us here at Belvoir, however I am sorry to say you are totally incorrect in your assumptions and perception of the situation. The decisions made by your Landlord were as they state 'made by your landlord' , we have no legal control over their instructions when it is their own property. I have investigated this claim by you and the student team have sent me as per below: - He lived in ******* last academic year - The landlord charged them for 7 marked walls, 2 stained mattresses, a marked windowsill, and a stained coffee table – charged £340 - The cleaners charged £570 - In total is being billed £910 – none of which is going to us - Max has emailed us saying we have exploited him, we are being opportunistic, we are overcharging him etc. I have had 4 emails off him since yesterday. Please see the breakdown of the cleaners bill. As you will see, a great deal of items were left in the property, you are informed prior to remove all items, as you did not, these have to be removed by a third party, taken away using their time and fuel costs, this is unfair and expecting others to spend their valuable time and money on your error in not removing your items, but we do not call you 'opportunistic or greedy'. I can assure you that we make absolutely no financial gain from your deposit costs, the best, most cost effective outcome for us is to find a property clean and tidy, ready to be re-let, we do not find joy in carrying out work to return a property to its original state. I can also assure you that your Landlord is extremely understanding of students ( he has student children of his own) and does not add costs to students lightly. He has to pay to rectify his property when marks are left on walls etc, often the entire wall would need re-painting. Cleaning bill as per below: Property: Hallway kitchen- full £140 Lounge- full & remove items (high level), remove stained cushion £60 ( had to be cleaned) R1- full R2- full R3- full R4- full R5- full + remove items £35 each bathroom- full + remove stickers from window £40 Bathroom 2- light clean £20 Remove items from hallway £10 Hallway- carpet marked- steam clean £30 We sincerely wish you all the best in your future endeavors and we hope you realise now that we did not 'find a way' to take money off your deposit, this was as a result of your own decision in how to leave your property. Best Regards Belvoir Leamington Spa

Hi Miss Luz We dont know who you are or why you are doing this - but we have never met you, nor had any dealings with you - unless you a part of the student group who are leaving these bad reviews under aliases' , trying to cause trouble. We are reporting you to Google.