Dear Ella Thank you for taking the time to express your disappointment. I have asked the teams what issues you had and they have commented as per below: Student team: She was a tenant for 2 tenancies, sept 2021 to july 2023. Can’t have been that bad if she renewed? Not sure what she isn’t happy about. Think they may have had some trouble with contractors the landlord arranged, where they repointed the building which was quite messy/ went on for a while. But I’m not really sure what her issue is tbh. The Property maintenance team: This tenant also moved out in April 2023 and I can’t find any complaints or anything from her? So, we are sorry Ella, we would require more information, please feel free to email me directly if you wish to, if not, we are so sorry you feel this way but we wish you all the very best in your future. sue.warburton@belvoir.co.uk Best Wishes Your Belvoir Team.

Hi Brandon, could you kindly let us know why you have only left a 1* review please? Thank you

Dear Samarth Thank you for taking the time to leave us your 1 star, I believe you are a student, please do contact us to let us know why you are so disillusioned with us here at Belvoir, we don't wish any of our tenants to be unhappy. Kindest Regards Sue, John & your Belvoir team

Dear Max Thank you for taking the time as a student to vent your frustrations towards us here at Belvoir, however I am sorry to say you are totally incorrect in your assumptions and perception of the situation. The decisions made by your Landlord were as they state 'made by your landlord' , we have no legal control over their instructions when it is their own property. I have investigated this claim by you and the student team have sent me as per below: - He lived in ******* last academic year - The landlord charged them for 7 marked walls, 2 stained mattresses, a marked windowsill, and a stained coffee table – charged £340 - The cleaners charged £570 - In total is being billed £910 – none of which is going to us - Max has emailed us saying we have exploited him, we are being opportunistic, we are overcharging him etc. I have had 4 emails off him since yesterday. Please see the breakdown of the cleaners bill. As you will see, a great deal of items were left in the property, you are informed prior to remove all items, as you did not, these have to be removed by a third party, taken away using their time and fuel costs, this is unfair and expecting others to spend their valuable time and money on your error in not removing your items, but we do not call you 'opportunistic or greedy'. I can assure you that we make absolutely no financial gain from your deposit costs, the best, most cost effective outcome for us is to find a property clean and tidy, ready to be re-let, we do not find joy in carrying out work to return a property to its original state. I can also assure you that your Landlord is extremely understanding of students ( he has student children of his own) and does not add costs to students lightly. He has to pay to rectify his property when marks are left on walls etc, often the entire wall would need re-painting. Cleaning bill as per below: Property: Hallway kitchen- full £140 Lounge- full & remove items (high level), remove stained cushion £60 ( had to be cleaned) R1- full R2- full R3- full R4- full R5- full + remove items £35 each bathroom- full + remove stickers from window £40 Bathroom 2- light clean £20 Remove items from hallway £10 Hallway- carpet marked- steam clean £30 We sincerely wish you all the best in your future endeavors and we hope you realise now that we did not 'find a way' to take money off your deposit, this was as a result of your own decision in how to leave your property. Best Regards Belvoir Leamington Spa

Hi Miss Luz We dont know who you are or why you are doing this - but we have never met you, nor had any dealings with you - unless you a part of the student group who are leaving these bad reviews under aliases' , trying to cause trouble. We are reporting you to Google.

Dear Ben I/we are very sorry to hear how you feel about us here at Belvoir. I have spoken and seen the correspondence to and from the team and your landlord involved in your issue with a faulty dryer. We do fully understand and appreciate that you have paid in your rental for a working appliance, however as with all things in life, sometimes they break or just don't work for whatever manufacturing reason. I do know that your landlord attempted to get it 'fixed' in the first instance and as this wasn't successful, he then ordered a new one and replaced it. I am afraid he cannot do more than that and is not expected to. I am afraid with the current economic climate, I can sadly assure you that 'everything' is now taking a lot longer to be delivered. I do know for a fact that we never 'forget about any problems' we are a family-owned and family-run business and that is not our 'modus operandi' at all and neither will we accept that from our teams, I have seen the evidence of 'all' the many emails back and forth so I know your frustrated comment to not be true. I have also been informed that your landlord has 'gone above and beyond' for you in regards to fixing/replacing issues that are in fact your as the tenants responsibility. I have also seen an email sent from your landlord to our team this week regarding his own perceptions on your repeated communications. As a student, you are of course entitled to be given the exact same level of care as any other tenant and we will continue to provide this for you. Sadly, you will find when you have your own property, that appliances and maintenance issues rarely get replaced or fixed within a quick timeframe, let alone that of a rental property. I am currently having to dry my washing on the radiators at home whilst using a de-humidifier, as is my 87 year old father, so we do know how you must have been very frustrated with not being able to dry your clothes! I also know that your landlord has reimbursed you for the cost of you drying your clothes, so that's a consolation for you. We wish you a very merry Christmas and a great New Year Ben and as I said, we will continue to support and provide you with your tenancy needs. Best Wishes Sue, John & your Belvoir teams.

Dear Daniel Thank you for taking the time to leave us your review and we fully understand your frustrations, regarding the 'internet'/elevator/heating/common area. We cannot apologise enough for these issues but as I am sure you understand, these are maintenance issues for your landlord to fix/resolve as soon as we have reported it to them, and I can assure you that we have evidence to prove we constantly addressed these problems. I also know that 'parts' for elevators etc have been hard to obtain let alone the huge delays in goods being received into the UK in order to fix issues, it is a problem many of our contractors are facing in this present climate. I must reassure you also that when you mention 'scamming you out of your deposit and different fees', this is actually incorrect. Legally we are not permitted to charge any 'fees' whatsoever that don't fall under the remit of the 'Tenant fee Ban' 1/6/20, Government legislation, we here at Belvoir are fully-audited annually, not only on our finances but on our strict adherence to the letter of the law, of which there are over 140 in our industry! We are fully aware that students very sadly believe or think that agents 'scam' them or 'take their deposits' for their own gain, but I can wholeheartedly assure you that we here at our family-owned agency do not ask nor receive any commissions from our contractors, the invoices you pay are 'as is' and they are paid directly to the contractor/cleaner. Our absolute best, most efficient and easiest deposit return is to find the property clean and ready for the next students to inhabit, resulting in us just having to check the property and return your deposit. We would never 'scam' anyone, so please don't think that. We sincerely wish you all the best for your future and we are sad that you have felt this way about us. Best Wishes Sue, John & your Belvoir Student team

Dear Eddie Thank you for leaving this review, although we are obviously not happy with the content! I have carried out some research and have seen that we had clearly let you down on some instances. I/we are truly sorry and I/we can assure you none of it was intentional and is not our normal service standards. As Tracey replied into her email reply to you, she has passed your comments onto the relevant new members of the team and to us as a whole. We can only learn from mistakes and I/we can assure you we will. Please try to remember us in a positive light! Please do take care and stay safe. Kindest Regards Sue, John and the Belvoir team :-)

Hi, I am deeply saddened to see this review on here as the owner. As you state, it is a LET-ONLY property whereby our only relationship with the landlord is to find them tenants and provide all relevant documentation at the inception of the tenancy, this is when our relationship ceases, otherwise this is unfair on our landlords who pay us to manage their properties as I am sure you understand. But we are of course unhappy to hear of the issues you have faced in not being able to contact them. I do know our Student Manager has helped you all she can when she has every right to do nothing at all but as you know this has not been the case. I have just spoken to Sylvia ( Student Manager) on a Sunday and she is most hurt as she has been trying to help you all she can whilst attending to over 800 'MANAGED' students whose landlords pay us to assist them, unlike a LET-ONLY landlord. It is very unfair of you to release this tirade towards us when we have no control of your tenancy or landlords whatsoever, it is the same as blaming you for something someone else has done! In regard to your comment about us re-letting the property, we re-let this back in November 2018 and had no knowledge of these issues and I can prove to you that we have not had problems of this ilk with these landlords in the past. Your comments are extremely far off the mark regarding how we treat and care for our students, you will find that we sponsor your University year on year out of our hard-earned family-owned, family-run business, we currently have two Warwick University students working for us, one of whom is work-experience and you will find that several of our employees are ex-University students. So you can see that we hold our students in high-regard. Nonethless I personally understand your frustration as this has also caused our team frustration in having to become involved in a landlords issue that should not have occured for you or us, suffice it to say, we will be sending your landlord your reveiw so he can see what we have suffered in regards to our reputation when it is unfounded from our side. I would very much like for you and your collegaues to arrange to come to the office so we can try once again to assist you in the best way we can, we will let you sit with us and see us try to gain contact from your landlord, we are a friendly, caring 'bunch' so please dont feel that there will be confrontation at all, that is not our aim. Please try not to let this spoil your time here in Leamington Spa, but rest assured we will be looking into this with your landlords as we expect all of our students to be taken care of whether it is let-only or not. Kindest Wishes, Sue Warburton, Owner ( Office Manager) Please feel free to email me directly: sue.warburton@belvoir.co.uk

Dear Anna.. Thank you for taking the time to write a review... I am in Antigua at the moment but I do hope my replying shows you how concerned i/we are regarding your input. We are very very sadly between a'rock and a hard place' with your property....your landlords will not allow us to use our own contractors but we have to rely on theirs of whom we are not allowed to contact directly.. These particular landlords own many student properties both in Leamington and Coventry.. We have battled with them to request that we use our reliable contra tors.. But despite my comminication previously it seems all to no avail. I can assure you that Sue Harvey your property manager has reported your issues repeatedly and been promised resolutions.... She has been texting me this evening.. We have all the evidence to show you this that we have 'upheld our side' to you repeatedly. Anna.. I/we are so very disappointed and cross.. Not with you at all but you can imagine why we are. Despite this, your landlords are super people but it serms once again.. Their contractors have let thrmdoen.. Us down.. But more importantly... You and your colleagues... For that we are truly sorry. Please don't hesitate to arrange to come and see us at our office.. Even if you just want to vent. We wish you all the very best for your future and once again.. So sorry you have endured these issues. Kindest wishes.. Sue, John and your Belvoir team.