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Henderson Connellan

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

you are scammers! I do not recommend! I rented an apartment with dirty walls, carpets from 40 years old, dirt, stench. I cleaned the apartment myself before moving in and out by sending pictures of the neat apartment inside and out you are scammers the apartment was cleaned you stole my £ 311! !!! skip the apartment on 26victiria str. Owner is renovating this ruin for your money! Nobody took a deposit from me, you are scammers! And the landlord wasn't even in this apartment, he added old photos! no bills for supposedly cleaning the apartment, garbage collection, cleaning the oven !!!!! Letting agent claims Oven cleaning Carpet cleaning Clearance of items General cleaning Redecoration Total Submissions and evidence Amount Agreed claimed amount £ 55.00 £ 0.00 £ 66.00 £ 0.00 £ 100.00 £ 0.00 £ 50.00 £ 0.00 £ 40.00 £ 0.00 £ 311.00 £ 0.00 Disputed amount £ 55.00 £ 66.00 £ 100.00 £ 50.00 £ 40.00 £ 311.00 !!!! that's some kind of joke !!!!!!! I advise you not to give your opinion immediately after renting the apartment and wait until you move out !!!! scammers !!!! I took the case to court! I have been running a cleaning company for 5 years, I know how to clean up !!! You are scammers !!!! Thieves!!! I am asking for bills for supposedly cleaning !!

Reply from agent

This is now the Fourth review that you have made the decision to post on our review page, and therefore we are reconfirming the situation with the property that you vacated. Your deposit was held with the Deposit Protection Service – a deposit is always taken at the start of the tenancy. If the property is left to a satisfactory standard the deposit is returned via the DPS. In this instance the property was not returned in an acceptable standard and the deposit that you paid was withheld to cover the cost of returning the property to inventory standard. You disagreed with this point and your deposit was moved into a dispute case via the Deposit Protection Service. At this point, the matter was taken out of the agents hands. The dispute between yourself and the landlord was taken through an independent Arbitration Process and the Deposit Protection Service reached an independent decision in favour of the Landlord. We understand that you are unhappy with the outcome however this is the decision made by an Independent adjudicator and not Henderson Connellan. Further to your previous post – the process concerning deposits is outlined below: From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.

1.00 /5
10.07.2022

The most unprofessional group of people I have had the misfortune to deal with. In nearly four months nobody could be bothered to return phone calls for days and sometimes weeks at a time and when I did finally get a response it was just one excuse after another. Not once did I receive any valuable feedback or advice, maybe they are just making too much money ? Who knows. The icing on the cake was when I instructed another agent to take over, ( we had to give Henderson’s 14 days notice),she visited Henderson’s while I was still under contract with them and they handed the keys over without so much as a call, text or email to me as the property owner! What would have happened if it had been a disgruntled ex ? Or someone with an anterior motive ? Unbelievable to not have so much as a phone call to ask if it was ok to hand the keys over and were we aware of it,to say we were flabbergasted is an understatement.

1.00 /5

I do not recommend. Do not ask for anything because you will be thrown out - 5 minutes later you get a message that you have to move out. We did, because the property is ruined anyway, the owner probably only rents the property to keep the deposit. I call for a deposit and the young lady asks if i want to see the property , I say that iam calling for the deposit, that the landlord has to check the property but the property has long been available for rent with a higher rent ! No contact with the agency! The worst agency we've ever dealt with. The nice are only in the beginning until they get the money! The circus started from the first day of living! Never again.!!

Reply from agent

From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.

1.00 /5

Without a doubt the worst experience of my life, I have never been made to feel so little by spending My money. The experience made me feel like I was buying I used car, and to be honest that is a disservice to use car salespeople who put a …

Reply from agent

Thank you for leaving a review and for taking the time to speak to with us again this morning. As a company we all work very hard to deliver a high level of service to all of our clients whether they be be buyers, tenants, landlords or … More

1.00 /5

Very disappointed about the way they managed my move out of a property I was renting for 5 year! I was never late paying the rent! I had an issue that the landlord failed to fix for 4 years and in the end the agency was trying to make me …

Reply from agent

Thank you for taking the time to leave a review. To follow on from our recent conversation's at the end of a tenancy the … More

1.00 /5

Very poor service. Couldn’t sell a house in 6 months. Swapped to Chris George, sold within the weekend of listing. Never return phone calls, rarely answer emails. Certainly don’t work for the …

Reply from agent

Hi Neil, Thank you for leaving a review and for taking the time to speak to us today. … More

1.00 /5
08.09.2021

Do not recommend the Kettering branch, had my offer accepted on a property and sent the relevant documents straight away. Told it would be taken off the market but the estate agent was extremely slow and did not remove the property or put sold subject to contract. Four days later I'm informed that another offer was accepted and the property was no longer mine. This is unprofessional and I'm disgusted with this behaviour.

Reply from agent

Thank you for taking the time to leave a review, we do understand how frustrating and upsetting it is to lose a property you wanted to buy, especially when your offer had been accepted. Thank you for engaging in email dialogue with us concerning your review and we hope our explanation has provided some clarity regarding the circumstances that resulted in the owner selling to another party, all be it not the outcome you wanted. We understand how disappointing the outcome of this situation is, however we have acted in a professional capacity in line with both our industry guidelines and legal obligations. We very much hope that we can continue to assist you in your search for a home.

1.00 /5

disgusting company. dont go there !!!!!! rob you out of money without even doing proper reference checks . made sure ive let as many social media networks no. not to have anything to do with these despicable nasty people

Reply from agent

Thank you for leaving a review, all terms of business are detailed clearly in writing and require a signature by you prior to proceeding, we are sorry you are unhappy with the outcome.

1.00 /5

Terrible customer service. We were looking for house and we found one through this agency, everything was ok till we got email saying to pay fees and fill out paper work in next 10min we …

1.00 /5

Unsolicited junk mail.

Reply from agent

Thank you for your review. If you could please email your details to Sales@hendersonconnellan.co.uk - we will investigate and ensure your details are removed from our system

Contact details
Opening hours

Unknown

Address

15-16 Market Place, Kettering, Northamptonshire, NN16 0AJ, Midlands, UK, NN16

Our team

Jessica Deacon

Sam Shackleton

James Smith

Karen Mascall

Victoria Davidson

Laura Tolton

Carrie Nerney

Emily McGowan

Bradley Allan

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available