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Henderson Connellan

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Henderson Connellan

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1.00 /5

I do not recommend. Do not ask for anything because you will be thrown out - 5 minutes later you get a message that you have to move out. We did, because the property is ruined anyway, the owner probably only rents the property to keep the deposit. I call for a deposit and the young lady asks if i want to see the property , I say that iam calling for the deposit, that the landlord has to check the property but the property has long been available for rent with a higher rent ! No contact with the agency! The worst agency we've ever dealt with. The nice are only in the beginning until they get the money! The circus started from the first day of living! Never again.!!

review by Anna Aniusia

Reply from agent

From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.