Without a doubt the worst experience of my life, I have never been made to feel so little by spending My money. The experience made me feel like I was buying I used car, and to be honest that is a disservice to use car salespeople who put a lot more effort in than this particular lot of people in Kettering. I initially put an offer in of 10K below the asking price and was informed on the phone, this would not be accepted by the owner. I was then told that they have received a few offers and all the potential purchases will be given a fairly chance to put their best and final offer forward and would receive a call in the morning for my offer. I then called back within 20 minutes and was told person I was speaking to was unavailable I left a message for that individual to contact me, he never did. I called back 2 hours later and was left on hold for a good five minutes before somebody came back to me to let me know that the person I was trying to contact was not in the office. I received a call the following morning and was informed but the vendor had accepted an offer from one of the other offers that was put forward, this really upset me as I had made a couple of attempts to speak to them the day before to change my offer as we really, really liked that particular property. I spoke to the sale manager and explain my situation she was very apologetic and said she'd get to the bottom of the matter she also informed me that if I was to put a higher offer in she felt I would then be in the driver seat as the vendor was very much money driven. I put in 2,5K above asking price. we received calls from her and she informed us that the vendor Decided to go with the other offer because it was a sure thing. Two days ago I received a text message from the sales manager informing me that the house is back on the market I responded to her and left her a voice message I am still waiting for a call back, It no wonder this property has been put back on the market twice. #Worstexperienceever I do not recommend these people at all, if you value service and want a good experience of buying your dream home. DO NOT USE Henderson Connellan KetteringNegativeResponsiveness, Quality, Professionalism, Value