This is now the Fourth review that you have made the decision to post on our review page, and therefore we are reconfirming the situation with the property that you vacated. Your deposit was held with the Deposit Protection Service – a deposit is always taken at the start of the tenancy. If the property is left to a satisfactory standard the deposit is returned via the DPS. In this instance the property was not returned in an acceptable standard and the deposit that you paid was withheld to cover the cost of returning the property to inventory standard. You disagreed with this point and your deposit was moved into a dispute case via the Deposit Protection Service. At this point, the matter was taken out of the agents hands. The dispute between yourself and the landlord was taken through an independent Arbitration Process and the Deposit Protection Service reached an independent decision in favour of the Landlord. We understand that you are unhappy with the outcome however this is the decision made by an Independent adjudicator and not Henderson Connellan. Further to your previous post – the process concerning deposits is outlined below: From 6th April 2007, it was a legal requirement to register a tenant’s deposit with a government backed scheme, that was designed to protect the tenant from unfairly losing their deposit. We follow this legal requirement, and all deposits are held correctly and lawfully with the government backed Deposit Protection Service. If for any reason, the property is not vacated to a satisfactory standard, we will put forward an evidence based case to the Deposit Protection Service to withhold money from a tenants deposit. The Deposit Protection Service is an unbiased organisation and make the decision based on evidence provided by both parties, and each tenant has the right to appeal via the arbitration process if they disagree.