I initially gave them one star as my husband and myself had not very pleasant experience with a couple of agents in their Kingston office (still left my initial comment at the end). However, they tried to make it right after we made an official complain to the director and our landlord. So I thought they deserve to get reviewed again after all the hard works they've made to resolve our problems. Michael, their Group Managing Director, is very genuine and trustworthy. He visited our place to investigate the issues all by himself and logged everything in details then he put all in action straight away. We were appointed with 2 new agents to look after our issues and they were very helpful and fairly fast in responses. It still took a couple of months to get most of things sorted but that was just because of the bookings with technicians. They were great with follow-ups and fast responses through out the whole process and we are very happy with our place now. I want to say special thanks to Michael for being very kind, genuine and supportive. -------------------------------------------------------------------------------------------Initial review:Utterly disappointed with their service. They don't even deserve one star. The worst agent we've ever dealt with. Recently rented a flat through this agent in Kingston area but had to chase them up for over 2 months for a few issues as soon as we moved in but no one seems to care once they got the money. And there is no such contact/email details for official complain whatsoever on their website or anywhere. How sneaky. Hundreds of calls and emails. Lies after lies then no response. This is totally mis-selling. Maintenance promises on their contract is purely just a lie. Don't trust this agent. Avoid if you don't want to get tons of stress and ruin your new life plan.
Curchods Guildford (Sales)
2 London Road, Guildford, Surrey, GU1 2AF, South East, UK, GU1
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Agent didn’t turn up to do valuation and left me outside in 30 degree heat - they hadn’t booked in anyone after spending 15-20 minutes in phone with them talking about the property
We enquired on a property on Fairlands Avenue, we was ready to offer on the property as soon as we had been shown around the house, we called on Tuesday to be told the earliest that the vendor would allow people to view was Saturday, I stressed is there no way of viewing the property sooner and the member of staff I spoke to said unfortunately not Saturday would be the earliest after going away to check with another colleague of hers. Friday morning comes and I get a call from the office to say that unfortunately our viewing has been cancelled as somebody viewed the property on Thursday and the vendor has accepted their offer and that we were no longer able to view the house. Very disappointing and dishonest experience.
Terrible services
Not worth a star, don’t rent the property from them
Terrible renting services
Messed us around, was not honest with us, not transparent whatsoever. Be careful.
Avoid if possible! Despite having agreements for sale, mortgage lined up and solicitors instructed, Curchods continued to pursue other buyers for weeks. Completely untrustworthy.
Fortunately I had very bad experience with Curchods team Specifically was Mr Garry he hurt my feeling as choosing customer as nationality and as Person!!!! unfortunately I called them to ask about the date an times requested by online and one of them said he will send to my email but unfortunately he didn't send me after that I decided to go myself to the office to see what issues and I meet Mr Gary and he tell me something wrong with my email !!!!and give hem my email again and he said yes you have appointment today at 4:30pm I will send you email , but unfortunately he one more time ignored me and he didn't send anything to me without any reason. Maybe he don't want The foreign people in his office !! this point. It is very negative for me. I am also like any person who respects and loves this country and holds like him British nationality and I'm very proud because I have that but I'm very disappointed how did things come to insulting people in real estate offices? !!! I do not recommend anyone
About Curchods Guildford (Sales)
Our estate agents in Guildford specialise in the sales and letting of residential properties in Guildford, Worplesdon, Shalford, Bramley and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Guildford. Guildford was once home to both Burns & Webber Estate Agents and Curchods Estate Agents. Having owned and run Burns & Webber for over 17 years, in 2024 we rebranded our Burns & Webber offices to Curchods. Our Guildford office also houses a dedicated lettings team led by Lettings Manager, Leah Meredith. Guildford offers an exceptional variety of properties, from stylish apartments and elegant period townhouses in the bustling town centre to spacious family homes on leafy, well-established roads nearby. To the south, the stunning Surrey Hills: an Area of Outstanding Natural Beauty, featuring charming villages and impressive country homes with extensive grounds, ideal for those seeking a rural lifestyle. With excellent transport links, outstanding schools, and a thriving community, Guildford is a popular choice for both commuters and investors. Whether you are buying, selling, or letting, our team is here to support you every step of the way.
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