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Curchods Guildford (Sales)

A selection of reviews/testimonials by highest rating
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1.00 /5

We enquired on a property on Fairlands Avenue, we was ready to offer on the property as soon as we had been shown around the house, we called on Tuesday to be told the earliest that the vendor would allow people to view was Saturday, I stressed is there no way of viewing the property sooner and the member of staff I spoke to said unfortunately not Saturday would be the earliest after going away to check with another colleague of hers. Friday morning comes and I get a call from the office to say that unfortunately our viewing has been cancelled as somebody viewed the property on Thursday and the vendor has accepted their offer and that we were no longer able to view the house. Very disappointing and dishonest experience.

Reply from agent

Dear Lewis, I have tried contacting you this morning to discuss your feedback. I’m genuinely sorry to hear of your disappointment, as the last thing we want is for anyone to feel treated unfairly or misled. Having looked into this matter, I found that the colleague managing your search was unable to schedule a viewing earlier than your original appointment. In the interim, another applicant was booked in by a different team member, and they subsequently made an offer. I assure you there was no malice or intent to overlook your interest - it was an oversight on our part, and I sincerely apologise. This situation could have been managed better, and we will take steps to ensure similar situations don’t arise in the future. Should there be any changes to the agreed sale, I will personally contact you immediately. Thank you for your understanding, and please don’t hesitate to reach out if there’s anything else I can assist you with. Kind regards, Charlie Simpson - Partner

Contact details
Sales Phone:

01483 458800

Opening hours

Unknown

Address

2 London Road, Guildford, Surrey, GU1 2AF, South East, UK, GU1

Our estate agents in Guildford specialise in the sales and letting of residential properties in Guildford, Worplesdon, Shalford, Bramley and the surrounding villages. Whether you’re buying, selling, letting or renting in the local area, Curchods Estate Agents are the experts on your doorstep in Guildford. Guildford was once home to both Burns & Webber Estate Agents and Curchods Estate Agents. Having owned and run Burns & Webber for over 17 years, in 2024 we rebranded our Burns & Webber offices to Curchods. Our Guildford office also houses a dedicated lettings team led by Lettings Manager, Leah Meredith. Guildford offers an exceptional variety of properties, from stylish apartments and elegant period townhouses in the bustling town centre to spacious family homes on leafy, well-established roads nearby. To the south, the stunning Surrey Hills: an Area of Outstanding Natural Beauty, featuring charming villages and impressive country homes with extensive grounds, ideal for those seeking a rural lifestyle. With excellent transport links, outstanding schools, and a thriving community, Guildford is a popular choice for both commuters and investors. Whether you are buying, selling, or letting, our team is here to support you every step of the way.

Our team

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National Association of Estate Agents
Property Ombudsman Sales
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onthemarket
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