Poor communication with tenant, and between Arden and landlord. No urgency for emergency repairs (no heating/hot water for 1 month and still not resolved). Lied to and cut short during phone calls so they could get off the phone. Contractors for completing jobs are unexperienced and quite obviously the cheapest around. Moreover, the process for assigning contractors is ineffective and therefore very slow, that is, if they manage to assign the correct trade They are probably not the worst, but defiantly heading that way

I called them right after the viewings of the house. It turned out that the house was already rented. We drove 20 miles just to hear that... Maybe you won't send an appointment confirmation if the property is no longer available next time?

Certainly not a company I would recommend to anybody especially at end of tenancy. Don't expect your deposit back,£60 to clean windows ,any excuse to not give you back your deposit .No matter how clean you leave the property expect a cleaning bill from their "so called Professional cleaning Company "Very cheeky and insulting emails ,If you are thinking of renting definitely find another property Management Company !

What can I say… we’ve been dealing with estate agents for over 20 years, and despite the fact that personal experiences might vary we never felt compelled to write a review… up until now. What we went through with Lothian and Borders Property Management (now Arden), and specifically with the agent Lorna can only be described as a nightmare. It’s a shame, as this type of behaviour is what gives estate agents such a bad (normally undeserved) reputation. The level of incompetence and negligence from Lorna and her associates is beyond what can be put into words. The lack of attention to details, the lack of common sense and complete disregard for decency and professionalism created a series of painful delays, miscommunications and lies that eventually did cost precious time and money to both the landlord and the tenants. Emails, calls and voice mails were repeatedly ignored (for over a month), checkouts were completely misleading and check-in details were ignored for comparison, important repairs were not followed through and at the same time useless and not needed improvements were pushed to the landlord. Evidence of repairs needed was delayed, not provided or only partially provided. When we finally managed to get access to a shared drive, access was permanently revoked with no notice or communication. Before you jump to the conclusion that this might have been related to the recent Covid delays, we can confirm that other organisations at least maintained a level of professionalism. As soon as we finally managed to get assigned to a different agent (Helen, which unfortunately has now left) things went back to what you would expect from a normal agency. In summary, the worst estate agency (and specifically the worst estate agent) we ever had the displeasure to deal with. If you are a landlord and need someone to look after your property, run and don’t look back. If you are a tenant about to rent from them, think twice or budget for a nightmare at the end of your tenancy. If you are an estate agency looing to hire someone, vet references thoroughly.

These guys are pathetic - rude and unprofessional - avoid at all costs. Make sure to take photos of everything and clean your flat with a magnifying glass. They will find any petty excuse to take your deposit away

Awful agency, we had repairs that were never repaired in the 5 years we lived there, they are very slow with any form of maintenance and need constant prompting. They also evicted us because after the 5 years we lived there paying rent on time, they decided we did not meet their affordability check. Not because we missed any rent payment, but because they thought we might not be able to afford it, even when we offered a guarantor. Avoid this agency at all costs.

What a half baked company. Complete lack of knowledge of properties in my experience. The answer to any question was that they didn't know. Any company with good and valued customer service would come back to you with answers. There were a few issues that needed attened prior to moving into a flat. A week before moving in they said the issues would be attended to the following day. That did not happen. Two days prior to moving in they said the issues would be done the next day and not to worry they would be done before moving in. Guess what....moving in day and the issues not fixed and now they dont know when they will be done. Disgusting that they find it alright to treat tennents in this way and falsify expectations. Would not recommend this company if it can be helped.