Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the viewing the guy showing us around said that it would be on an application basis and not first come first served. When I phoned to put my application in someone had already paid a deposit. Now I had travelled a three hour round trip to view this as early as possible knowing things go quickly. But there was a clear lack of communication and incompetence from agents. What a waste of time and energy. So when I viewed the flat it was already gone. Not dissimilar to the first time I viewed something with them. Flat hunting is stressful enough without this mess of organisation. Strongly advise anyone against taking their business here. Maybe it's a silver lining that I wouldn't want a lease with this letting agency anyway.