Would not even let me view any properties because I'm looking without a job, even though as I explained to them on the phone, I have a high net worth and even offered to send statements. Edinburgh rental is baffling to me 😂 …

My agent was very distant and could only be accessed occasionally by email, which he sometimes didn’t reply to, forcing me to call Arden directly. I had to beg for a second dehumidifier, they did not warn me that living in this flat would cost extra to run two dehumidifiers 24/7. They are also making lots of mistakes in their deposit return right now, if you do choose Arden then don’t let them take your deposit lightly as it seems they make claims about almost anything and will back down when proven wrong.

I can only speak to them as managing a flat above the one i rent. EVERY time it rains, water leaks into my childs bedroom. This has been ongoing for nearly two months now... 10th Feb; 2 litres of water leaked in last night. Damp now getting into the floorboards too. 16th Feb - 'resolved' according to Arden. 14th March - leaking again. 25th March - Arden receive report on leak. 3rd April - still leaking 9th April - now resolved

Started of ok with lothian until it went to arden Repairs taking long time plaster falling off wall in February took until June to sort contacting by phone email punted from pillar to post spent a lot of time and effort on garden got so fed up with the amount of repairs required on property in the end gave up and moved I did not want to but I'll health left with no choice felt we where ignored and now a month on still waiting for my deposit back after painting and deep cleaning the house they don't care

I have waited over 6 months to write this review so that I didn't just let my feelings take over... I had entrusted my home to Ardens care, and felt totally betrayed by them. I rented my home in Morningside through Arden last year while living in Australia. I had chosen them especially as their salesperson had been so clear about the attention to detail, care and personal nature of their services in looking after my home. My concerns are mostly centred around poor communication and extreme lack of care for my property. During my year away, I had a number of concerns: 1. When my property was broken into (store cupboard in the communal stairway where my entire life possessions were stored) I was only made aware by a charge 2 months later to fix a lock! They had not informed police, or me, and took little care with the quality of repairs to ensure security of my belongings. 2. When the flat itself was broken into, again, the quality of repairs to the main door were poor. 3. Arden "forgot" to pay the first months rent, and only credited my bank account more than 6 months later with no apology. 4. I had asked for their workmen to service my boiler and renew timer clock as part of the GCC on entry, but this was not done, and I was charged later for the same with a new call out fee. 5. Complaints from neighbours about the behaviour of the tenant were not followed up, and not communicated with me. 6. When the flat was returned to me, it was unclean and in poor condition. An Arden representative assured me the flat had been professionally cleaned, but when I asked for them to attend agreed this had been substandard and required 2 return visits to rectify by the cleaners. 7. A meeting with Catriona, the manager to discuss these concerns was entirely unproductive. She agreed that many things should not have happened, but made no attempt to reassure me that they would not happen again, stating that their management systems were "perfect" and could not be improved. 8. I am still waiting to hear back from them re: payments for damage done to the flat after > 6months.

100% do not recommend doing business with Arden.

I spoke to a member of staff through the phone a few days ago and she was very dismissive of what i had to say and ended the phone call twice while i was talking, put me off from renting here.

We have our property up for sale via a different agent. Aspire are constantly sending spam letters, sometimes twice a week. I have requested they stop this and even messaged the manager directly. I am not considering using this company purely for their lack of respect and harassment.

I would not use this company for anything they were very unprofessional, unhelpful. They told me they can sell my property within 4 to 5 weeks which never happened.

Horrible experience applying to be considered for a rental property with Arden. Not only did we have to pay the full ‘deposit’ in order to submit our application for the property without confirmation of receipt of this deposit, I was asked …