No coordination between employees within the organization

Every employee works on an isolated island from the rest of fellow employees.

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.

Useless

Useless

One of the worst letting I had to deal with. I rented a flat for a year. When they did the inventory the member said due to covid restrictions its not wise to spend time going into the details we know what problems are with the property and they are noted (there was mould in the bathroom which I showed him, drawers were broken etc). Now I have vacated the property and they have cut from my deposit to replace those things. I dont have time to fight them, but anyone who deals with them, get everything documented.

Professional Properties never reply to emails. Agency and landlord often said completely different things. Once I moved into the house it was in a complete mess and it took me and my housemates a week to clean. The worst kind of experience. Very unreliable and unprofessional.

Professional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant. In answer to Professional Properties' reply below, the free credit report was not easy for my friend to obtain, for whatever reason. they just put every possible obstacle in his way just because he is a benefit claimant, despite him having no outstanding CCJs. If you give him a tenancy at Alkmund Court as requested, then I shall give you a better review. In the meantime, my review stands.

I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for four days (with no emergency number to call, days taken for the simplest service people to come out to resolve issues, emails unanswered, and having to contact the local services myself to resolve the issues presented.) this was also pre pandemic. the agency does little to help the students they claim to value but are more than happy to call if rent is late or any other queries regarding money which may be owed to the agency. I am still living with circumstances of living at my property during my time with this agency. Terrible customer service skills aside from a select few employees. It’s like they forget students are students snd not full-time working adults with the knowledge of how renting works. Terrible and honestly shameful. EDIT: the replies to some of the low ratings are testimonials to this companies attitudes towards their student customers. I would like to state that not everyone employee isn’t helpful, merely the majority.

Very unprofessional need to ensure you give them 6 months notice after your tenants leave. No visits to check on property a clear breach of contract. So your tenant hands in notice and they insist you need a separate notice and to carry on paying for 6 months. There advice if we can rent for you again for 6 months you can immediately give them notice DOH. My advice stay away ……