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Professional Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Rude and useless estate agent. Never answer the phone, when they do they are rude, don't take my details and try to end the phone call as quick as posible They're office is far from city centre and after walking all the way there they said the same thing they said on the phone and rushed to get me out. I will never use them because of this rudeness, should be called unprofessional property TENANTS AND LANDLORDS BE AWARE!!!

1.00 /5

This company really frustrates me one If not the worst estate agent I have ever known. Even If they only do lettings. i have changed my comment due to the owners response not that i care about the owner but i would have thought a better response would be to be sympathetic to a tenants issues.

Reply from agent

What frustrates me is people who call us an estate agent when we only do lettings!

1.00 /5

Rented a house from them didn’t had any heating or hot water kept on calling no response just got neglected stayed in this kind of weather without heat and hot water I would recommend never let a house through this agency very disappointed the house is in Carlisle Avenue Littleover 😔 …

Reply from agent

Your review implies that you have been left without heating and hot water for a long period of time. You know full well this is not the case. We called you on Friday 13th Dec p.m. following an email you sent relating to a separate matter. You mentioned heating problem which we understood to be two radiators which potentially needed bleeding which had been agreed that you were organising. You did not mention there was no hot water. However, we managed to contact the landlord on Monday 16th Dec to obtain permission for an engineer to visit the property which was done on the same day. The engineer identified a part which requires replacing, the landlord has authorised this and the part will be available tomorrow (17th Dec) and fitted accordingly once you have confirmed access. As demonstrated at your move-in appointment, you have an electric shower and immersion heater at the property which provides hot water. In our opinion, this issue does not warrant a 1 star review and we would politely request that it be removed.

1.00 /5

Terrible company Where do we start. Firstly for all prospective landlords if you are thinking of using this company avoid like the plague. We have had a property which has been managed by this company for over a year now. Very eager at the start to take our business however once onboard the standards of information, communication went to zero. They are quick to take your money but when things go wrong they turn a blind eye. The last tenant left over 6 weeks ago and after the promise that a final inspection had been completed we are still awaiting the final report. Over the six week period we have left countless messages for James Cope to call us back and to this day we are still waiting. The house has been left in a utter state it will cost thousands to repair and bring back to normal living standards. This company is a rip off and we shall personally be taking this further. Also a point to note. The house is owned by my mother who is 68, they've treated her badly every step of the way. We feel that shes been taken advantage of.........Scammers not a professional company as they make out.

Reply from agent

Hello Lmx Kian. If you update your review to tell us your mothers name (as she will in our records as the landlord of the property) and property address then we can reply accordingly based upon our records. I can also then trace the 6 calls you made into our office as all our calls are recorded. Your name is not recognised by any of our team and you are not in our database. Please do take this further, as you suggest you will, then at least we will find out who, where and what you are referring to. Thanks

1.00 /5

Should be called unprofessional properties as they i have no professional qualities about them. DO NOT have any dealings with this service provider.

Reply from agent

Usually the sign of a bogus review... no specific detail and no real name... unless you are the Mr. Sum who ran off with the oven at the end of the tenancy and complained when he didn't get his deposit back.

1.00 /5
Reply from agent

What a pointless review... at least tell us why?

1.00 /5
Reply from agent

According to our database, you have never dealt with our business so why the 1 star review?

1.00 /5
Reply from agent

You are full of lies. Your tenancy ended in the middle of April. You were refunded on 29th April - by my calculations, that's around 2 weeks. All this because you didn't cancel your standing order as requested. What is fraudulent (correct spelling) about that exactly? All our telephone calls are recorded so I won't bore anyone reading this with the details of the actual conversation in respect of this issue. Get your facts straight before you write a negative review.

Contact details
Opening hours

Unknown

Address

Canterbury House, Stephensons Way, Derby, DE21 6LY , UK, DE21

Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.

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