They let their customers struggle with landlords
Professional Properties
Canterbury House, Stephensons Way, Derby, DE21 6LY , UK, DE21
Claimed branch
4.0
589 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
One of the worst letting agents we have used as a landlord in 14 years; didn't obtain a guarantor or forwarding address and now tenant has left in arrears. No remorse from Professional, just said 'We wish you the best of luck in recovering the balance owed to you' !
Reply from Professional Properties: Many thanks Nick. Our team love it when they get a mention - we don't hear the last of it!!!
Absolutely appalling rental agents, money hungry and totally unprofessional!!! They do not care about landlords and are full of S##t
Reply from Professional Properties: Wow! A relationship of almost 10 years managing your property with no issues (or so we thought) that ends with a review like this and you won't even take our calls to discuss it. … More
Homeowners: If you share a boundary or live next to a Tenanted property that this company represents, we feel for you. They do not care about legal responsibilities, and managed to ruin neighbourly relations within a couple of months of first dealing with them. Even when owning your your property as we do you will get treated lower than the landloard and treated like a tenant with no rights in the matter, even though we have told them we are the owners they still don't give the respect or decency we deserve or that is to be expected towards another person especially when sharing a boundary. We share a boundary with one of their managed properties, we organised works after one part fell down in bad weather, and put up a lovely, safer new fence, and agreed a low contribution from their landlord due to us wanting to upgrade it understandably. It took them a week to inform us of any problem they had with the work, they claimed there was some tiles that were lifted up by the contractor. However, instead of asking for our contractors details to inquire about the alleged damage (which I gave them anyway) they outright refused to speak to them for no reason other that " I don't take orders from anyone other that the landlord". Now they are with holding our £250 as the Landlord 'had to' pay for extra work that could have been done through the contractor - had they gone about things the right way, no-one would have been out of pocket. It has been terrible management from the beginning and don't even get us started on the dodgy quotes. Now they are using distract tactics (sending us quotes we're not responsible for) which amounts to emotional blackmail. A) we told them to please stop. B) gave them all the contractors details. C) asked for proof that this 'damage' was in fact caused by our contractors and they subsequently showed no evidence to support any of this, with photos over 6 months old. If you do end up dealing with this company for whatever reason do be careful and get everything in writing (although not even that will guarantee they will resolve your situation fairly, but will at least cover yourself). Do not agree any generous terms with them, they will take advantage of your good nature. I would also recommend to avoid speaking with Chris Allison as all he has done is make things worse and now has started to ignore the issue and our emails entirely. He is supposed to be the Head of Property Management so I think that tells you all you need to know about this company. If you are being mistreated do what we are doing and keep at them, learn your rights and get all your evidence in order.
Reply from Professional Properties: Hello Josh. I have looked into this in detail and reply as follows.
Firstly, we are a letting agent whose role it is to manage the property and the tenancy on behalf of the landlord. We are not authorised or required to get involved in disputes with neighbours... although we obviously did on this occasion to try and help resolve the issue quickly.
Your comments about 'emotional blackmail', 'distract tactics' etc. are utter nonsense.
I understand that the landlord initially offered to contribute £250 toward the works which, after all the issues, he decided against this. We are not holding any money regarding this issue as per your review, we have never had any money to hold.
You have never used our services and are clearly frustrated with the whole situation. However, this is for you to resolve with the landlord directly.
It will certainly make us think twice about trying to resolve a situation we shouldn't have got involved in but unfortunately, our team do go beyond their remit sometimes, fortunately, with much better outcomes than this one.
Terrible service for tenants
Service is fine until it’s time to end a tenancy and reclaim your deposit as a tenant. Exceedingly slow response times (a week or more) to emails, not answering the phone, and refusing to acknowledge, being obtuse about or not responding to any query or dispute that doesn’t benefit the landlord. The only agency I’ve considered reporting to governing bodies.
No coordination between employees within the organization
Every employee works on an isolated island from the rest of fellow employees.
Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even received an alert daying that the property which matched our criteria only then to be told an hour later that the property was no longer available. No human touch and definitely no customer service. Very disappointed.
Professional Properties just hate benefit claimants. Demanded a difficult credit report from the tenant. It wasn't enough to have my credit report and my ID as guarantor for the tenant. …
Reply from Professional Properties: Hello John. Our email to every applicant applying for a property advises to obtain a FREE credit report from either Credit Karma or Totally Money, both of which give us everything we need at application stage. If an applicant uses a … More
I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for …
Reply from Professional Properties: Unfortunately we are unable to verify your name and, therefore, the address of the property that you rented with ourselves and so we will have difficulty commenting on the specific issues that you have raised. Individuals knowledge in … More
About Professional Properties
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Website: http://professionalproperties.co.uk